Program Administrator

Program Administrator

Element Care Lowell, Massachusetts, United States

GENERAL

SUMMARY:

The Program Administrator under the direction of the Director of Center Operations and/or Center Manager manages the activities of the PACE program which includes the daily operations, quality, customer service, service delivery and cost management along with serving in an oversight capacity of a site for coverage. Position also ensures compliance with established state, federal, and organizational regulations.

ESSENTIAL RESPONSIBILITIES:

• Oversees the day to day standards, fills in for staffing ratios, assists with scheduling, assists in fiscal management and quality improvement.
• Ensures compliance with federal, state and local regulatory requirements.
• Monitors the quality of service and utilization of standards.
• Assists in development and implementations of quality improvement plans.
• Ensures staff provides the highest quality of care and services.
• Investigates and resolves concerns regarding care and services.
• Assists in tracking the timeliness of completion of service requests, falls, significant events, grievances and care plans.
• Oversite of the following specialty areas:

PACE Operations – Ensures all PACE requirements are met in terms of care planning, service delivery, grievances, appeals and other areas. Assists in overseeing customer service excellence especially with the Department Specialists/Receptionists. Works with the Center Manager in providing a robust food delivery service in a efficient and cost effective manner and in enhanced customer satisfaction experience. Provides coverage for Center Manager in their absence as needed.

• Ability to pass a Serv Safe Food Protection Manager program and Allergen certificate.
• Frequent local travel amongst all Element Care centers.
• Performs other duties as required.

JOB SPECIFICATIONS:

• Bachelor’s degree in health care administration or a related field preferred.
• Minimum of 1 year of experience with leading staff.
• Minimum of 1 year of experience working with a geriatric population.
• Knowledge of operations management.
• Demonstrated leadership and motivation skills.
• Ability to initiate and drive changes; demonstrated results-driven approach.
• Demonstrated knowledge of quality improvement, clinical care delivery processes, staffing and budgeting.
• Demonstrated interpersonal communication skills.