Project Manager, IT Project Manager

The Project Manager will be responsible for leading strategic and operational initiatives across the Bank. This role will partner with business lines, IT, Compliance, and senior leadership to deliver projects on time, within scope, and on budget. This is a five-day in-office position.

• Define project scope with senior leadership, cross-functional dependencies, and resource requirements.
• Ensure all required Bank documentation and project agreements are in place.
• Work with project team to evaluate existing software capabilities and platform.
• Create comprehensive project schedules using tools like MS Project, Smartsheet, or Jira.
• Facilitate change management programs to prepare frontline employees for new branch technology or operational workflows.
• Conduct and document Post Project Review (PPR) and define root causes for identified deficiencies to facilitate process improvements going forward.

• Manage project life cycles.
• Serve as central coordination point, foster communication, and facilitate regular project meetings will all relevant stakeholders, as necessary.
• Present clear status dashboards to the Senior Management Team and Steering Committees.
• Drive vendor coordination and track deliverables, hold external parties accountable to strict Service Level Agreement (SLA) timelines.
• Manage budget for assigned projects, coordinate billing, and esc­alate concerns, as necessary.
• Track remaining action items after project implementation and/or PPR to their successful completion.

• Coordinate system migrations and optimization projects without disrupting branch or digital channels.
• Act as the technical liaison between the Bank and major software vendors.

• Ensure all technical and process rollouts comply with banking regulations.
• Document and execute project risk assessments alongside Risk and Information Security teams.
• Oversee and monitor required system testing prior to project implementation, including go-live support functions as required.

Please note this job description is not designed to cover a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change over time.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Bachelors degree in Finance, Business Administration, Information Systems, or a related field.
• 3 to 5 years of progressive project management experience, ideally within the financial services industry.
• Preferred certifications:
• Project Management Professional (PMP)
• Certified Associate in Project Management (CAPM)
• Agile/Scrum (e.g., CSM)
• Strong knowledge of Bank products and services, policies and procedures, as well as commercial and retail deposit/lending workflows.
• Advanced proficiency in project workflow mapping and resource allocation software.
• Ability to handle confidential data with maximum discretion
• Detail-oriented with strong documentation skills
• Ability to build and maintain relationships
• Ability to communicate professionally, both in terms of facilitating meetings and providing status updates to stakeholders
• Strong organizational and time-management skills, with the ability to multi-task, prioritize, and adapt to a changing environment
• Ability to work in the Tewksbury, MA office