Cannabis Director of Retail Operations

Compensation: $115,000 - $125,000 Base Salary + KPI-Based Bonus Opportunity ($150,000+ OTE)

Position Overview

Our client, a rapidly growing vertically integrated, multi-state cannabis operator, is seeking a Director of Retail Operations to lead retail performance across multiple dispensary locations. This newly created leadership role will be responsible for driving revenue growth, operational excellence, team development, and delivering a consistent best-in-class customer experience across the organization. The ideal candidate is a hands-on, data-driven multi-unit retail leader with a proven track record of improving performance, developing strong teams, and managing operations in a fast-paced environment.

This role will play a key part in supporting continued expansion and scaling retail operations across multiple markets.

Responsibilities

• Lead and oversee retail operations across multiple dispensary locations and markets
• Manage, coach, and develop Store Managers and retail leadership teams
• Drive revenue growth, profitability, and operational performance through KPI management and accountability
• Monitor key business metrics including sales, labor, payroll, inventory, and customer experience
• Conduct regular store visits, business reviews, and operational assessments to identify opportunities for improvement
• Develop and implement strategies to improve store performance, team execution, and customer experience
• Partner with cross-functional teams including Sales, Marketing, Inventory, Finance, and Compliance to align business objectives
• Support new store openings, expansion initiatives, and continued operational growth
• Ensure consistent execution of operational standards, compliance requirements, and company procedures

Qualifications

• 7+ years of progressive multi-unit retail leadership experience (Cannabis retail leadership highly preferred)
• Proven experience managing multiple locations and leading Store Managers or General Managers
• Strong track record of driving revenue, profitability, and operational improvements
• Experience managing KPIs, P&L, labor, payroll, and inventory performance
• Strong leadership presence with the ability to develop teams and drive accountability
• Data-driven approach with strong analytical and decision-making skills
• Cannabis retail experience strongly preferred; experience in other regulated or high-volume retail environments will be considered
• Willingness to travel up to 50% to support multi-state operations
• Must be at least 21 years of age and able to obtain required state cannabis licensing

Compensation

• $125,000 base salary (based on experience)
• KPI-based bonus opportunity up to $25,000+
• Opportunity to lead retail operations for a rapidly growing multi-state cannabis organization