Director of Program Services - Cape Cod​/Plymouth Region

At Big Brothers Big Sisters of Eastern Massachusetts (BBBSEM) we believe that every child deserves to have a mentor in their corner and to ignite and defend their potential.

That'swhywe are committed to promoting the healthy development of children through the nurturing of continuing, one-to-one friendships withcaringresponsible adults, supported by trained professional staff. Toaccomplishthiswe partner with schools, workplaces, and volunteers all over Eastern Massachusetts to bring our program and services closest to youth who need them.

The role of regional director within our agency is a critical position which helps us ensure our Service Deliveryworkin the regionis held to the highest standards and that results line up with the Agency’s strategic goals and objectives.
This role is one of two directors in the region and will have shared ownership of region goals. It will act as the key contact for all program needs in the region, including showing up in the community and keeping theirearto the ground toidentifyhow we can best serve our constituencies.

This means interacting directly with volunteers,families, and local partners with the purpose of developing strong matches and growing our services in the region.

Internally, you will be entrusted with building high-impact relationships with yourstaffthrough coaching, counseling,and teaching. You will alsobe responsible foryour team’s training and the quality of their work.

Asneeded, youwill work alongside other Program Services leaders to recruit and train the best talentto join our team.

Program& Staff Management

• Hire, supervise,onboard,and develop
  
  Program Services staff
• Act as the subject-matter expertfor all region-based programming questions
• Develop deep, strong relationships with local partners to ensure strong program outcomes for youth. This includes oversight of our traditional 1-to-1 programming, and other program models.
• Manage, in coordination with the VP of Program Services and the Chief Program Officer, escalations from staffwith regard to procedural, clinical, and safety/risk management issues
• Create a motivating, high energy environment. Be solution-oriented and help your team do the same
• Continuously analyze and benchmark performance metrics (quality, quantity, efficiency) toidentifybest practices and areas for improvement. Coach staff on these metrics.
• Represent the agency at partnership meetings, present on the agency’sgoalsand the impact of our model.
  
  Participate in Agency events and performadditionaltasks assigned by the Director(s) of Program Services, Chief Program Officer, and/or CEO

• Partner with the internal community engagement teamtoestablishworking partnerships and recruitment opportunities.
• Step in to support region events as needed.
• Regularlymonitorregion needs and partner with other teams to make sure the region’s goals can be met. This may include expanding your reach to recruit volunteers, orleveragingconnections in the community to open up doors for our programming.
• Share resources and capacity across regions to best supports the agency’s overall mission

• Act as aleader within the region, leaning in when needed toaccomplishour work and supporting regionally-based staff
• Partner with the Region Lead, Development to foresee growth needs and foster a strongregionculture.
  
  Advise agency leadership on region-specific challenges and proactively find solutions
• Regularlyacquirefeedback and input from internal and external stakeholders. Analyze market data and research to understand andidentifytrends, challenges, and opportunities within the region

• Bachelor’s degree with 6+ years of work experience, preferably in customer support, customer relationship management, human or social services
• Proven people management experience
• Ability to learn and speak to BBBSEM’s mission,communities and cultures. Existing awareness of the CCI region is a plus.
• Ability to communicate with professionalism, enthusiasm, and empathy to large groups and individuals verbally and in writing
• Highly proficient with MS Office (Outlook, Word, Teams, etc.), Experience with Salesforce, and…