District Manager; England

Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULL PANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms, bringing joy to consumers around the world.

Department:
Retail

Location:

Boston, MA

Salary: $120,000 - $160,000

We are seeking an experienced and results-driven District Manager, Retail Operations to lead multiple POP MART retail locations within an assigned market or region. This leader will be responsible for driving sales performance, operational excellence, talent development, and exceptional customer experiences across the district while bringing POP MART's unique brand and culture to life.

As District Manager, you will serve as a strategic business partner to Store Managers, empowering them to build high-performing teams, execute company initiatives, and achieve operational and financial goals. You'll collaborate closely with cross-functional teams including Retail Operations, Human Resources, Merchandising, Finance, Marketing, Loss Prevention, and our global headquarters to support POP MART's continued growth throughout North America.

• Lead multiple retail stores to consistently achieve sales, profitability, payroll, and operational objectives.
• Drive district performance through effective coaching, accountability, and performance management.
• Recruit, hire, onboard, develop, and retain top retail talent while building strong succession plans for future leadership.
• Coach and mentor store managers to strengthen leadership capability, operational execution, and employee engagement.
• Monitor and improve key business metrics including sales, conversion, average transaction value, units per transaction, labor productivity, shrink, inventory accuracy, and customer experience.
• Ensure stores consistently execute POP MART's visual merchandising, operational, and brand standards.
• Conduct regular business reviews and store visits to identify opportunities, recognize success, and implement action plans.
• Partner with Human Resources on employee relations, performance management, workforce planning, and talent development initiatives.
• Manage district payroll, labor budgets, operating expenses, and overall financial performance.
• Collaborate with cross-functional partners to successfully execute new store openings, marketing campaigns, product launches, inventory initiatives, and operational improvements.
• Serve as the primary communication link between retail stores and corporate teams in the United States and China.
• Ensure compliance with company policies, safety standards, inventory controls, and all applicable employment laws.
• Quickly identify operational challenges and implement effective solutions that improve business performance.
• Oversee ROBO Shop operations within the assigned territory, including hiring and developing ROBO Operators, maximizing uptime, maintaining operational standards, and driving sales performance.

• 5-10 years of progressive retail leadership experience.
• Minimum 3-5 years of multi-unit retail management experience leading multiple store locations.
• Proven success in developing high-performing store managers and retail leadership teams.
• Strong financial acumen with experience managing sales, payroll, labor, operating expenses, and profitability.
• Demonstrated ability to analyze business performance and use data to drive results.
• Excellent leadership, coaching, communication, and interpersonal skills.
• Strong organizational, planning, and problem-solving abilities.
• Ability to influence and build partnerships across multiple levels of the organization.
• Comfortable working in a fast-paced, rapidly growing retail environment.
• Willingness to travel frequently throughout the New England market.

• Market-competitive packages: 401k, health insurance, PTO, paid sick leave, and family leave.
• Growth opportunities: on-the-job training, leadership development, and stretch assignments to advance your career.
• Career development:…