Service Manager

Onsite

Lowell, Massachusetts

Beverly, Massachusetts

Tewksbury, Massachusetts

Full time

R50191

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Service Manager with (
electrical/mechanical ) experience will be responsible for providing tactical and strategic level management and leadership to field service professionals at a larger site and/or multiple locations, with responsibility for attraction, retention, engagement, performance and development.

This role is involved in setting department budgets, managing to expenses, is actively involved in workforce planning, expected to address/resolve employee relations issues and translates customer requirements into workforce plans and objectives.

This role creates onsite visibility into KPIs and metrics and can provide input into metrics to management, has 2nd level leadership capability, effectively applies all technical and operational requirements and actively leverages region wide resources and partners with all stakeholders to ensure successful customer and business outcomes. This role also ensures product, system, and water quality and is responsible for monitoring/maintaining appropriate inventory levels for complex or multiple sites.

We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits.

CORE RESPONSIBILITIES:
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

Working experience with electrical and mechanical equipment

Create and maintain safe working environment and culture within the organization

Take care of company property

Defines and drives (proactive) customer management, employee management, safety management, interpersonal relationship and leadership skills

Demonstrates high impact culture through innovation, accountability and empowerment

Is agile in responding quickly to customer issues

Operational and strategic management

Autonomy to make decisions that impact divisional and cross-functional / commercial span of control

Ensures cost/revenue support the financial goals of the P&L

Provides proactive direction to commercial teams to ensure service center objectives are achieved

May provide direct supervisor to sales and other commercial colleagues

Demonstrates leadership behaviors across organizational boundaries of candid communication, collaboration, developing people, embracing DEI and innovation

Travel Requirements:

Some travel required