Operations Supervisor

We’re building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

• Works effectively with store management and store crews.
• Supervises the store’s crew through assigning, directing and following up of all activities.
• Effectively communicates information both to and from store management and crews.
• Promotes a customer service culture: greets, offers help, thanks.
• Handles customer relations issues according to company policy and promotes a positive shopping experience for all customers.
• Provides personalized customer service feedback and coaching.
• Maintains customer/patient confidentiality.
• Prices merchandise, stocks shelves, and supports planning, execution, displays, sign, and inventory of weekly, promotional and seasonal merchandise.
• Supports planning, execution, display and maintenance of off-shelf merchandise.

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills, supervision, and influencing skills.
• Ability to work a full-time flexible schedule, including early morning, overnight, weekend shifts, overtime as needed, and respond to urgent issues at the store when they arise.

• Experience as a retail supervisor.

High School Diploma or equivalent; preferred but not required.

40

Full time

Typical pay range: $17.00 - $26.00. The actual base salary offer will depend on experience, education, geography and other relevant factors.

This full-time position is eligible for a comprehensive benefits package designed to support physical, emotional, and financial well-being, including medical, dental, and vision coverage; paid time off; retirement savings options; wellness programs; and other resources, based on eligibility.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.