Customer Service & Sales Floor - Landing at Hyannis Rack

Job Description

Are you ready to thrive in a fast-paced, high-energy environment? As a Nordstrom Rack team member, you'll be continuously moving and collaborating with teammates to create a welcoming and inclusive atmosphere for all customers. You'll ensure a quick and easy customer experience and keep the store clean and clutter free. Flexibility is key, as you may occasionally work in different areas of the store to maintain the cleanliness of the floor and stockrooms and help customers find great deals.

Sales & Customer Service

• Collaborate with teammates to keep the sales floor runway ready, re-merchandising and straightening throughout the day.
• Assist customers with cashiering using a variety of transactions across in-store, online and mobile platforms, operating a point-of-sale system, bagging items of all size, handling bulky and occasionally heavy items, and ensuring a seamless and friendly experience.
• Create a smooth fitting room experience by greeting and assisting customers, and sorting and returning clothing to the floor.
• Keep the stockrooms organized and ensure merchandise is properly checked in and accurately ticketed.
• Demonstrate expertise in all technologies used in the store environment.
• Adhere to all operational, merchandise and asset protection standards.
• Promote initiatives such as the Nordstrom Rewards program.

Stock Support & Fulfillment

• Receive, unload freight, unpack and deliver newly arrived merchandise to selling departments.
• Fulfill customer orders in a timely manner following quality standards.
• Prepare and ship customers' orders following quality packing and shipping standards.
• Utilize inventory management systems to scan, process and research merchandise shipments in accordance with inventory control processes.
• Assist in maintaining clean and organized selling floors and stockrooms.
• Provide general support to the store, such as setting up special events, organizing backroom markdowns and relocating store fixtures.

• Clear, effective communication and strong interpersonal skills.
• Accountability, initiative and a high level of ownership.
• Organizational skills, attention to detail and ability to prioritize multiple tasks in a fast-paced environment.
• Ability to work a flexible schedule based on business needs.

Continuous movement for 6-8 hours per shift, including frequent bending, twisting, squatting, flexing and reaching to handle merchandise and assist customers. Use of hands for grasping, fine manipulation, pushing and pulling. Handle bulky and sometimes awkward items, including lifting items above the head. Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds. Stock and Fulfillment only: frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

$18.15 - $18.85 hourly. Pay offers are dependent on location, job-related knowledge, skills and experience.

• Medical, vision and dental insurance.
• Retirement and paid time away.
• Life insurance and disability coverage.
• Merchandise discount and employee assistance program.
• 401k, medical/vision/dental/life/disability insurance options, PTO accruals, holidays and more.
• Eligibility requirements may apply based on location, job level, classification and length of employment.

For Los Angeles or San Francisco applicants, Nordstrom conducts background checks after a conditional offer and considers qualified applicants with criminal histories in accordance with local legal requirements. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location. Additional state and location specific notices are provided in the Legal Notices document within the FAQ section of the Nordstrom Careers site.