Senior Retail Associate

Senior Retail Associate – College Textbook & Apparel Store

Location: UMASS Lowell - River Hawk Shop
Compensation: $17.00/hour
Job Type: Part-time, Hourly

Are you detail‑oriented, organized, and passionate about delivering excellent customer service? Join our team as a Senior Retail Associate at the River Hawk Shop! In this role, you will play an essential part in maintaining a clean, organized, and welcoming environment for students and staff, contributing to the overall success of the store.

Store Maintenance & Operations:

• Ensure the store remains safe, clean, and well‑organized for both customers and staff.
• Clean and sanitize workstations, counters, door handles, and frequently used items like phones, credit card machines, and signature pads.
• Regularly clean the breakroom and vacuum rugs, entry mats, and other designated areas.
• Empty trash bins and ensure proper disposal of waste.

• Open and close the store according to established procedures.
• Arm and disarm the store security system using assigned credentials.
• Perform cash handling procedures, including register counts, safe deposits, and end‑of‑day balancing.
• Ensure store security and compliance with company policies during opening and closing shifts.
• Serve as the primary point of contact during assigned shifts when management is not present.
• Represent the River Hawk Shop at campus events, orientation programs, athletic events, and other off‑site sales opportunities.
• Assist with transporting, setting up, merchandising, and operating temporary sales locations.
• Provide excellent customer service while promoting store merchandise and services at off‑site events.

• Ensure shopping bags, receipt paper, and barcode labels are readily available at all registers and workstations.
• Organize and restock clothing returns and merchandise, keeping displays neat and visually appealing.
• Straighten and organize customer pick‑up orders for easy retrieval.
• Maintain orderliness of hangers, clothing racks, and overall store appearance.
• Regularly clean store walkways using a Swiffer to ensure a pleasant shopping experience for customers.

• Prior cash handling and customer service experience required.
• Ability to work independently and make sound decisions when supervising a shift.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Reliable, dependable, and able to handle confidential cash management responsibilities.
• Availability to work evenings, weekends, and special campus events as needed.

• Must be able to lift and move up to 25 pounds.
• Ability to stand, walk, bend, and kneel for extended periods.
• Ability to assist with loading, transporting, and setting up merchandise for off‑site events.

• Competitive hourly wage: $17.00/hour
• Opportunity to contribute to a dynamic and vibrant college retail environment.
• Be part of a team that values organization, customer service, and efficiency.