Sales Associate

POSITION OBJECTIVE

The Sales Associate supports Management in promoting a customer‑ and product‑focused sales culture, aligning with our values and guiding principles to provide a great customer experience and maximize profitability.

• Drive for Results
  • Meet company sales goals by applying sales techniques and communicating product knowledge to the customer; recommend merchandise selections or help locate/obtain merchandise based on customer needs and desires.
  • Maintain knowledge of current sales and promotions; uphold pricing and visual standards.
  • Adhere to standards in merchandise handling, presentation, loss prevention, and all other duties directed by Management.
  • Participate in visual directives including monthly store sets and sales floor maintenance.
• Customer Experience
  • Promote the Most Amazing Personal Service (MAPS) principles and standards through selling models and cohesive omni‑channel experience.
  • Resolve customer concerns promptly.
  • Ensure a fast and efficient register experience, staying current on policies regarding payments, coupon acceptance, returns and exchanges, and security practices.
  • Reinforce buying decisions at the checkout and achieve add‑on goals, including gift card sales.
  • Sign up clients for the reward program.
  • Build and maintain a solid customer following through clienteling and wardrobe styling.
  • Know current product fit and style assortment offerings in store and online.
  • Maintain consistent client communication using clienteling tools such as Style Connect and Customer Book.
• Operational Excellence
  • Support replenishment activities that keep the store full and abundant.
  • Assist with location fulfillment.
  • Help with visual directives, including floor sets, window changes, visual presentations, signage placement, etc., as directed.
  • Assist with boutique cleanliness and organization.
• Teamwork and Growth
  • Promote an inclusive, collaborative approach to problem solving.
  • Seek personal developmental opportunities and readily solicit feedback.
  • Perform other duties as assigned.

• Culture – Live the Chico’s FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement, and Delivering Results with High Performance.
• Managing Complexity – Make sense of complex, high‑volume, and sometimes contradictory information to solve problems effectively.
• Planning and Aligning – Plan and prioritize work to meet commitments aligned with organizational goals.
• Organizational Savvy – Navigate complex policy, process, and people‑related organizational dynamics comfortably.
• Courage – Step up to address difficult issues and express what needs to be said.

• High School diploma or equivalent.
• Retail or sales experience preferred.
• For the following states: AZ, GA, , IL, KS, MS, MO, MT, ND, NV, OK, SD, TX, UT, and VA, must be 16 years of age or older; for all other states, must be 18 years of age or older.
• Excellent communication skills.
• Excellent customer service skills.
• Ability to learn or adapt to technology provided by the company.
• Strong organizational skills and ability to multi‑task in a fast‑paced environment.
• Ability to communicate with customers, Associates, and Management.
• Regular attendance essential; flexible schedule including nights, weekends, and holidays required.

• Constant walking/standing—67‑100% of an 8‑hour shift.
• Occasional lifting up to 50 lbs.—1‑33% of an 8‑hour shift.
• Frequent climbing—34‑66% of an 8‑hour shift.

It is illegal to administer or require a lie detector test as a condition of employment. Employers who violate this law may face criminal penalties and/or civil liability.

The wage range for this position is $15.00 to $18.75. Successful candidates’ wage rates will be determined based on their individual qualifications for the position.

Location:

0057, The Mall at Chestnut Hill.

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.