Sales Support Specialist

Company Profile

Our client, a leading international manufacturer of high-tech precision equipment, is seeking a reliable Sales Support Associate to serve as the operational hub for their North American business. This role requires a mature, self-sufficient professional to manage essential logistics, order processing, and administrative tasks with a high degree of autonomy while the field team is on the road. It is an ideal position for a candidate seeking a stable environment with future opportunities to expand into proactive inside sales responsibilities as the regional operation grows.

• Serve as the operational hub for North American activities by managing import/export logistics and navigating tariff complexities to ensure cost‑effective delivery of components.
• Execute the full order lifecycle, including processing purchase and sales orders, coordinating shipment schedules with international manufacturing teams, and managing all Return Material Authorizations (RMAs).
• Maintain a consistent daily in‑office presence to handle essential physical tasks, such as receiving shipments, counting and reboxing parts, and managing local inventory.

• Proven experience in sales administration, logistics coordination, or inside sales support, with the operational rigor to manage complex supply‑chain workflows.
• A mature, self‑sufficient "self‑starter" mentality, with the integrity to work independently and hold oneself accountable in a quiet office environment where leadership is frequently traveling.
• Strong organizational skills and technical aptitude to master internal ERP systems, part numbering, and order tracking requirements.

Reporting to an office in the Greater Lowell, MA area on a daily basis with ability to start work at 7am, 8am, or 9am.