Xfinity Retail Sales Consultant

Job Summary

$26.69+ Hourly – Salary is $19.00/hour Base + Targeted Commission

Bring your energy, curiosity, and passion—we’ll give you the tools to build a rewarding retail career with Comcast Xfinity.

• Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
• Providing outstanding customer service with all customer interactions.
• Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow-up and service excellence.
• Helping customers interpret and clarify their account statements and pay their bills in the store.
• Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
• Acting as brand ambassador to promote Comcast/Xfinity products.
• Providing expert-level understanding and passion around technology, especially around Comcast products and services.
• Maintaining detailed sales product knowledge, including competitive information.
• Contributing to a fun and competitive environment; connecting our products and services to customers’ everyday lifestyles.
• Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment.

• High School Diploma or equivalent
• Adjusting to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary
• Regular, consistent, and punctual attendance
• Ability to carry and/or lift 25-pound boxes, and the ability to move around the store constantly

Comcast provides best‑in‑class benefits to support employees when it matters most.

• Medical, Dental, and Vision coverage
• Comcast XFINITY courtesy services in serviced areas
• Discount tickets to Universal Resorts
• Paid Parental leave
• Tuition reimbursement of up to $8,000 (Full‑Time employees)
• Paid Time Off
• 401(k) Savings Plan with up to 6% dollar‑to‑dollar matching

• Understand our Operating Principles and use them as guidelines for how you perform your job
• Own the customer experience by putting customers first, providing seamless digital options, and turning them into promoters of our products and services
• Know your stuff, be an enthusiastic learner, user, and advocate of our technology, products, and services, especially our digital tools and experiences
• Win as a team by working together and being open to new ideas
• Be an active part of the Net Promoter System, contributing feedback and helping improve customer experience
• Drive results and growth
• Support a culture of inclusion in how you work and lead
• Do what’s right for each other, our customers, investors, and our communities

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not intended to be a comprehensive inventory of all duties, responsibilities, and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Comcast is an EOE/Veterans/Disabled/LGBT employer. We will provide reasonable accommodation to individuals with disabilities to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

• Customer‑Focused
• Workplace Organization
• Persuasion
• Technical Knowledge
• Teamwork
• Self‑Motivation
• Critical Thinking Problem Solving
• Communication
• Resilience
• Professional Integrity

Base Pay: $19.00

Total Target Compensation (Base Pay plus Targeted Commission): $26.69

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

High School Diploma / GED

None required.

2–5 Years