Inside Product Advisor

The Slingmax Group is excited to announce an opportunity for an Inside Product Advisor with I&I Sling, part of the Slingmax Group family. The Inside Product Advisor is responsible for learning the full range of I&I Sling products and supporting the sales of company offerings by achieving opportunity-based sales goals. This position provides essential support to the Inside Sales Team through accurate data entry, timely telephone and email communication, and strong customer service.

The role also requires regular interaction with Outside Product Advisors and vendors, maintaining accurate customer records, and building ongoing relationships with both existing and prospective customers.

• Generate sales and expand existing customer accounts through proactive email and phone communication.
• Manage assigned accounts and cultivate long-term customer relationships.
• Assess customer needs and apply product knowledge to recommend appropriate solutions.
• Accurately process sales orders within the sales management system to ensure customer expectations are met.
• Collaborate with production and office staff to monitor order status, invoicing, payment issues, and supplier concerns.
• Communicate with vendors to obtain lead times, pricing, and product availability.
• Customer Focus
• Product & Technical Learning
• Relationship Building
• Problem Solving & Critical Thinking

• Education: High school diploma or GED required; associate or bachelor’s degree preferred.
• Experience: 2-4 years of experience in inside sales, customer service or related field. Experience in an industrial, manufacturing, or distribution environment is a plus.
• Knowledge &
  
  Skills:
  
  Basic understanding of sales principles and customer service principles. Willingness and ability to learn technical product information. Proficiency with Microsoft office (Outlook, Excel, Word). Familiarity with CRM or sales management software (preferred but not required).
• Physical Environment: Normal office environment; manufacturing and warehouse environment and exposure to moving equipment. This is an on-site position, located in Massachusetts.