Inside Sales Representative

Beacon Building Products, now operating as QXO, is a leading distributor in the building materials industry, serving a wide range of commercial and residential customers. The company focuses on providing high-quality products, reliable service, and strong customer partnerships across its locations. As part of QXO, Beacon continues to grow and evolve, offering employees opportunities to develop their careers within a larger, innovative organization.

Applicants can follow QXO on Linked In at  to stay informed about company news, culture, and future initiatives.

The Inside Sales Representative is a full-time, on-site role based in Lowell, MA. This position is responsible for managing inbound and outbound customer calls, providing product information, preparing quotations, and processing orders accurately. The role includes building and maintaining relationships with contractors and other customers, identifying opportunities for additional sales, and coordinating with the outside sales team and warehouse staff to ensure timely delivery and customer satisfaction.

The Inside Sales Representative will track sales activities in the CRM system, follow up on leads, and assist in resolving customer issues or returns. This role contributes directly to branch revenue growth, service quality, and overall customer experience.

• Candidates should possess strong Inside Sales skills, including comfort with phone-based selling and follow-up.
• Candidates should possess Customer Service and Customer Satisfaction skills to respond to inquiries, solve problems, and maintain positive relationships.
• Candidates should possess Lead Generation and Account Management skills to develop new business and grow existing customer accounts.
• Strong communication, negotiation, and interpersonal skills, with the ability to work effectively in a team-oriented, on-site environment.
• Basic proficiency in CRM systems and standard office software, with attention to detail for order entry and documentation.
• Prior experience in building materials, construction supply, or a related industry is beneficial but not required.
• High school diploma or equivalent required; additional education or sales training is a plus.