Field Service Technician - Lowell, MA

Overview

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future. Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We focus on proactively protecting and keeping our customers connected to home, no matter where they are.

Join the Smart Home team to create smarter, safer and more sustainable homes.

Field Service Technician/Professional

• Install cutting-edge smart home technology and proactively identify and sell upgraded solutions to provide customers with total peace of mind.
• Serve as the face of Vivint, combining technical expertise with sales opportunities.
• Perform technical excellence in installing, servicing, and troubleshooting security cameras, smart locks, and home automation systems.
• Conduct consultative on-site assessments of customer homes to recommend and sell equipment upgrades or service enhancements.
• Educate customers on how to use their new system to protect their families.

• A Sales Mindset:
  Experience in retail, B2C sales, insurance, or service-based sales is a major plus.
• Customer First Attitude:
  Ability to act with integrity while building rapport with diverse customers.
• Technical Aptitude:
  Experience in cable/satellite install, pest control, construction, or solar is helpful but not required.
• Requirements: A valid driver’s license and a good driving record; ability to successfully pass post-offer background investigation and licensing requirements per applicable law.

• Ability to lift and carry up to 45 lbs.
• Ability to climb ladders (up to 14 feet) and work in confined spaces like attics, with tools as needed.
• Comfortable bending, kneeling, and standing for extended periods.
• Safety is emphasized; field technicians will conduct a safety analysis of every home to ensure a safe workplace for both techs and customers.

• Technical Excellence:
  Installing, servicing, and troubleshooting security cameras, smart locks, and home automation systems.
• Consultative Sales:
  Evaluating customer homes to recommend and sell equipment upgrades or service enhancements on-site.
• Customer
  
  Education:
  
  Training homeowners on how to use their new system.
• Growth:
  Benefiting from coaching and leadership training to advance within the organization.

• Total Compensation:
  Competitive hourly base pay plus uncapped commission and performance incentives.
• Comprehensive, Paid Training:
  Virtual and on-the-job training with ongoing coaching and support.
• Zero Commute:
  Take-home company vehicle and gas card for work use; clock in from your driveway.
• Work-Life Balance: 4-day work weeks (4/10 schedule; includes Saturdays).
• Fully Equipped:
  Tools, a cell phone, a tablet, and paid licensing required for job duties.
• The Perks: 10 paid holidays, 2 weeks PTO, 401(k) with 6% match, Employee Stock Purchase Program and employee pricing on Smart Home equipment.
• Adventure:
  Opportunity to earn a yearly company-paid incentive trip (plus one guest).

The base hourly range for this position is: $23.32 - $25.79. The base hourly range represents the low and high end of the hourly range for this position. Actual pay will vary based on location, experience, and performance. The range listed is part of the total compensation package and may include bonuses, incentives, and other rewards. The position may be eligible to participate in benefits including medical, vision, dental, 401(k), and flexible spending accounts.

• NRG Energy is committed to a drug- and alcohol-free workplace. Employees are subject to periodic random drug testing, post-accident testing, and reasonable suspicion testing where permitted by law and applicable agreements.
• EEO statements: EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on experience or skills.

Official description on file with Talent.