Field Service Technician

Job Title:

Field Service Technician

Job Description

The Field Service Technician ensures that day-to-day service needs are met for assigned customers and geographic territories. This role independently manages all aspects of on-site installations, upgrades, remedial activities, and preventative maintenance for fare collection devices and systems, following documented processes and procedures. The technician focuses on delivering high-quality technical service while maintaining a strong level of customer satisfaction throughout the service delivery process.

Responsibilities

* Perform on-site installation, maintenance, and repair of electro-mechanical fare collection devices and systems in assigned customer locations and territories.

* Independently manage all aspects of on-site work, including planning, troubleshooting, and completing service tasks with limited supervision.

* Conduct upgrades and remedial activities on fare collection systems in accordance with documented processes, procedures, and technical specifications.

* Troubleshoot electrical and electronic components, modules, and sub-assemblies using appropriate testing methods and tools.

* Interpret and work from blueprints, technical diagrams, and documentation to diagnose issues and perform accurate repairs.

* Perform preventative maintenance on fare collection systems to minimize downtime and ensure reliable operation.

* Handle and assemble small parts and tools with precision and care to complete repairs and installations.

* Communicate effectively with customers to explain work performed, system issues, and recommended actions, ensuring a positive service experience.

* Collaborate with team members in an established team setting while also being able to work independently in the field.

* Use service and ticketing tools, such as Salesforce, to document work performed, update service records, and track issues.

* Maintain a high level of customer satisfaction by delivering responsive, professional, and courteous service.

* Work flexible hours, including outside normal business hours and overtime as needed, to meet business and customer requirements.

Essential Skills

* High school diploma or equivalent.

* 2-4 years or more of relevant experience in the installation, maintenance, and repair of electro-mechanical equipment.

* Ability to stand, squat, and bend for prolonged periods of time to perform field service tasks.

* Proficiency in handling small parts and tools with accuracy and care.

* Technical degree in areas such as Electronics, Computer Repair, or equivalent, or an associate degree in engineering, science, or a technical field.

* At least 2 years of professional experience working with electronics and computers.

* Experience troubleshooting and repairing electrical and electronic systems, modules, and sub-assemblies.

* Ability to read and interpret blueprints and technical documentation.

* Capability to work independently with limited supervision as well as effectively within an established team.

* Willingness to work outside of normal business hours and to work overtime as business needs require.

* Effective communication and customer service skills, with a focus on delivering high levels of customer satisfaction.

* Strong interpersonal skills to interact professionally with customers and colleagues.

* Experience using Salesforce or similar service management tools.

Additional

Skills & Qualifications

* Experience working on fare collection systems, ideally with at least 2 years of hands-on work in this environment.

* Background in electronics or computer repair in a field service or similar setting.

* Demonstrated ability to diagnose complex technical issues using systematic troubleshooting and testing methods.

* Proven track record of maintaining positive customer relationships in a service-oriented role.

* Comfort working autonomously in varied customer environments while managing time and priorities effectively.

Work Environment

This position is primarily field-based and involves regular travel to customer sites to repair, maintain, and troubleshoot fare collection systems, sub-assemblies, and mechanical components. Work is performed in transit or transportation-related environments and other customer facilities, which may require standing, squatting, and bending for extended periods. The technician uses standard hand tools, small parts, testing equipment, and electronic diagnostic tools while following documented procedures.

Work hours may vary, and the role requires flexibility to work outside normal business hours and to perform overtime when needed to support customer operations and service commitments.

Job Type & Location

This is a Contract to Hire position based out of Lowell, MA.

Pay and Benefits

The pay range for this position is $20.00 - $26.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If…