Residential Counselor - evening shift

Residential Counselor - full time evening shift

Full‑Time (40 hours):
Monday thru Friday 4PM-12AM

Pay Range $20.59 to $21.21 per hour

Community Teamwork is a private non‑profit organization located in Lowell, MA. We employ over 600 employees and are a catalyst for social change. We leverage our programs, our partnerships, and our collective voice to foster equity, compassion, and community engagement by creating housing, education, and economic opportunities.

This Residential Counselor will work in our Shelter Staff program and will be responsible for working closely with clients in a congregate emergency residential shelter site, to provide life skills support to individuals who are staying at the shelter. This position also provides oversight of site operations, which include enforcing safety measures, program rules, and expectations using a trauma‑informed and client‑centered approach.

• Ensure the safety of guests and the site
• Enforce rules and regulations to ensure smooth operation of the site
• Respond effectively to emergency situations, document appropriately, and communicate according to established guidelines
• Complete the intake process for new guests
• Provide support and structure, addressing guest/resident problems or concerns
• Initiate crisis intervention when necessary
• Record documentation as required by program guidelines
• Uphold the values of CTI – Equity, Integrity, Compassion

The duties listed above are representative of the work performed. Other related duties may be assigned.

• High School Diploma or equivalent education
• Excellent customer service, organizational, interpersonal, oral and written communication skills
• Proficient computer skills in basic computer software and data collection

• 1 year previous experience working with individuals in need of social services (preferably low income individuals)

• 4 Weeks of Paid Time Off
  - Paid Sick Leave - 12 paid holidays
• Medical, Dental, and Vision Insurance
  - Company Paid Life Insurance – Critical Illness Insurance-Pet Insurance
• Tuition Reimbursement
  - Career Advancement and Professional Development Opportunities
• 5% employer contribution to your 401(k) retirement account after 6 months of employment
• Great coworkers and a great mission with an outstanding Community Action offering a chance to help make a real difference in the lives of those we serve
• The stated pay range represents the Agency’s good‑faith estimate of the compensation for this role at the time of posting. Actual compensation within the range will be based on factors such as experience, skills, and qualifications

Equal Opportunity Employer – Vets/Disabled

This is an exciting opportunity to become an integral member of an innovative team in an organization committed to excellence.