Case Specialist

he International Institute of New England (IINE) is a non-profit organization that provides humanitarian relief, education, skills training, job placement, family reunification and pathways to citizenship for 2,000 immigrants and refugees each year. We work in Boston and Lowell, Massachusetts, and Manchester, New Hampshire.

IINE is the oldest and second largest resettlement agency in the region and has the largest Central American family reunification program in Greater Boston. More than 500 refugees and immigrants enroll in our education programs annually, and each year we connect hundreds of new Americans to jobs in New England companies.

A dynamic, forward-looking, smart and rapidly growing non-profit organization, we seek well-qualified, solutions-focused candidates who are experts in their respective fields. We are excited to share the career opportunity below and look forward to receiving your application!

Reports to: Lead Employment Specialist

Status: Non-Exempt, Full Time

Duration: Temporary position ending September 30,2026

The Temporary Employment Services Case Specialist assists refugees, immigrants, non-native English speaking clients enrolled in the site programming in preparing for jobs and achieving employment outcomes. The position is responsible for workplace orientation, preparation and placement, ongoing coaching, the development, and maintenance of agency relationships with local-area businesses, and short- and long-term data tracking. The purpose of IINE’s Employment Service is to both prepare refugees and immigrants for sustainable careers and provide a durable solution for area workforce needs.

• Perform client intake and assessment.
• Work with clients to develop early employment and long-term career plans based on their abilities and goals. Facilitate access to education, training, test preparation courses, and credential reviews as needed.
• Understand the needs of clients relating to credentialing, re-credentialing, training, and further education; maintain resources and resource materials.
• Be responsible for job counseling, job coaching, and group job search workshops.
• Assist in the management and implementation of workforce training programs such as Work Orientation Workshops.
• Support clients to identify, apply, interview for and secure employment.
• Support client in securing transportation to and from work each day and troubleshoot any transportation challenges that arise.
• Support client on first day and troubleshoot challenges with employer and client.
• Coordinate with Community Services Case Specialists to access financial resources to support individuals seeking employment.
• Coordinate closely with other Institute programs and services, including support of internal referrals.
• Develop and maintain employer partnerships and outreach.
• Monitor the local and regional labor market, solicit employers through telephone, mail and personal contact, maintain knowledge of the needs and requirements of employers, educate employers to the needs and abilities of client population, and screen worksites for safe, non-exploitative work conditions.
• Work with employers to identify, create and develop a wide range of suitable employment opportunities for clients.
• Maintain weekly case records, quantitative data, and case notes in accordance with IINE guidelines and funder requirements; contribute to contract reports.
• Attend regularly scheduled meetings and periodic training sessions.
• Attend staff meetings and client disposition meetings.
• Support of workforce development interns and volunteer
• Perform all other duties assigned by supervisor.

• Proficiency in additional languages strongly preferred, particularly Creole, Dari, Pashto, Arabic, Swahili, Ukrainian, Spanish, or French.
• Experience working with immigrant populations preferred.
• Interest in international, refugee, and asylee issues.
• Strong coaching skills required.
• A command of Microsoft Word, Excel, Outlook, and PowerPoint.
• Excellent organizational, verbal, written, and interpersonal skills.
• Access to reliable transportation.
• Extremely well organized, detail oriented, flexible, and able to manage multiple tasks…