Shift Leader, Single Adult Shelter

Summary

Oversee the coordination of all activities of the Assessment Beds program during the shift, including ongoing engagement with clients, crisis management, modeling appropriate client/staff interactions, applying consistency in program implementation, ensuring the safety of clients and staff, and efficiently fulfilling assigned shift responsibilities.

• Paid Time Off:
  Full‑time employees accrue up to 3 weeks of vacation, 2 weeks of sick time, and are eligible for 12 paid holidays during their first year of employment.
• Employer‑paid Life Insurance & AD&D and Long‑Term Disability for full‑time employees.
• Comprehensive Benefits Package including medical plans through Mass General Brigham with an HRA Employer cost‑sharing program, dental plans with orthodontic coverage, and Eye Med vision insurance for full‑time employees.
• 403(B) retirement plan with a company match starting on day one for all full‑time and part‑time employees.
• Additional voluntary benefits including term and whole life insurance, accident insurance, critical illness, hospital indemnity, and short‑term disability.
• Flexible spending accounts, dependent care accounts, employee assistance program, tuition reimbursement, and more.

• Effectively manage on‑duty staff to ensure a safe, respectful atmosphere within the program environment.
• Ensure that all necessary tasks are carried out on each shift in support of effective program operations, including safety and security protocols, meals, client storage, access to belongings, and general adherence to program guidelines.
• Take an active and participatory role in directly relating to clients throughout the shift in a respectful and dignified manner.
• Ensure the cleanliness and safety of the facility, including light cleaning duties.
• Assist in the referral process, including completing screening intakes as assigned by the Triage Supervisor.
• Provide assistance in making and monitoring referrals as assigned.
• Maintain appropriate logs and records as required by program operating protocols.
• Participate in data entry to ensure full HMIS compliance.
• Ensure compliance with federal, state, and local laws and funding requirements.
• Provide transportation to clients to and from appointments as requested by the Program Director.
• Engage all clients by understanding and addressing their needs, whether within or outside the scope of work.
• Attend and participate in team meetings as requested and communicate effectively with clients and staff in other areas.
• Maintain confidentiality of client, employee, and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency, and/or funder requirements, as well as SMOC policies & procedures.
• Perform other duties as assigned.

• High school diploma or equivalent experience required.
• Team‑oriented.
• Sensitivity to the homeless population.
• Ability to interact with individuals at all levels, including clients, staff, and external service providers.
• Valid driver’s license with reliable transportation and ability to meet insurance standards.

Directly reports to the Triage Services Supervisor. Indirect reports: up to 3 temporary staff per shift.

Ability to lift up to 10 pounds. Ability to drive, walk, and bend over.

Light travel is required. As part of the responsibilities of this position, the Shift Leader will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Health Services. A successful background check is required.

Shift

Schedule:

Tuesday through Saturday, 4:00PM to 12:00AM, including a 30‑minute unpaid lunch break.

Hours per week: 37.5.