Program Manager of Pathfinder Services - Department Job Lowell area,Massachusetts USA,Social Work

Position: Program Manager of Pathfinder Services - Department 235

Bridgewell strengthens communities by providing an unmatched range of social and human services that empower people with disabilities and other life challenges to live safe, self-directed, and productive lives. Bridgewell delivers support through community housing, day programs, outpatient treatment, recovery services, education, and employment training. We're committed to helping people in need, from those with autism to people with substance use disorders, become engaged members of their communities.

Bridgewell is also the industry leader in developing innovative offerings responding to unmet or emerging needs.

Our employees take pride in making every day count to its fullest. They are committed to adding value to the lives of the people we support, and they bring energy, ideas, and a passion for service. Does this describe you? Then please consider joining our incredible team!

Bridgewell Mission

"Connecting People with Possibilities"

Bridgewell inspires hope and empowers people experiencing life challenges to achieve their fullest potential.

Summary

The Program Manager oversees the quality of care and successful daily operations of both the Pathfinder supportive housing apartments and the Safe Haven program, ensuring a safe, supportive, and person-centered environment for all individuals served. This includes maintaining quality standards, coordinating the hiring, training and supervision of staff, financial management of the program budget, the monitoring of the medical and clinical needs of the people living in the home.

Schedule

Monday-Friday 8:00am-4:00pm (40 hours per week)

Essential Duties and Responsibilities

Ensure the program meets all applicable regulatory, funding agency, and organizational requirements.

Ensure all required program documentation and paperwork is completed accurately, timely, and in alignment with all applicable regulatory, funding, accreditation, and Bridgewell requirements.

Ensure the staffing needs of the program are met based on defined ratios and attendance of persons served. This includes coordination of work schedules, interviewing and hiring talented employees to fill staffing vacancies, and coordinating the use of per diem and agency relief staff, as needed.

Provide guidance, coaching and mentoring opportunities to direct reports by conducting monthly supervisions and regular team meetings,

Conduct timely Performance Evaluation meetings and ensure performance standards are met; proactively address performance concerns, working with program management and Human Resources, as appropriate.

Ensure employees maintain certifications (such as CPR/1st Aid, MAP, PPS and PABC, as required) and complete all other mandatory training requirements based on Bridgewell policies and the program's funding sources.

Ensure administrative duties are completed and followed as required in areas including finance, human resources, payroll, quality assurance, and electronic health records

Utilize sound clinical judgment and person-centered decision-making when assessing and responding to the needs, behaviors, and circumstances of individuals served.

Apply knowledge and experience working with adults who have histories of housing instability, mental health conditions, and/or substance use disorders to promote housing stability, safety, wellness, and successful engagement with services.

Recognize changes in an individual's presentation or needs and coordinate with appropriate internal and external providers and resources to ensure timely and appropriate support.

Oversee the daily operations of the Pathfinder supportive housing apartments, ensuring a safe, stable, person-centered living environment

Coordinate and monitor housing stability supports for individuals residing in the Pathfinder…