Resident Service Coordinator

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The Resident Service Coordinator (RSC) is responsible for assessing resident needs, coordinating supportive services, and developing community partnerships to enhance resident quality of life, assist families in making progress toward economic independence, and support elderly and disabled residents in aging in place. Operating under the funding and guidelines of the HUD Resident Opportunity and Self-Sufficiency (ROSS) grant and the Massachusetts Executive Office of Housing and Livable Communities (EOHLC) RSC grant, the RSC links federal and state-aided public housing residents to vital community resources, educational programs, healthcare services, employment opportunities, and public benefits.

The position maintains strict professional boundaries and focuses entirely on resident support, tenancy preservation, and service coordination. This position has no responsibility for tenant selection, rent collection, lease enforcement, unit maintenance, or scheduling/performing inspections. The work is performed under general supervision of the Director of Resident Services, with considerable requirement for independent judgment and action taken in the above areas.

Essential Functions, Duties, and Responsibilities:

• Plans, implements, directs, and evaluates service coordination activities in accordance with regulations established by the U.S. Department of Housing and Urban Development (HUD) for the ROSS program and guidelines established by EOHLC for state-aided public housing.
• Manages and submits all mandatory periodic, annual, and performance reporting for both the HUD ROSS grant and the Massachusetts EOHLC RSC grant, utilizing designated social care management software and state data systems, to ensure full regulatory compliance, outcome verification, and the ongoing preservation/renewal of both grant awards.
• Prepares, maintains, and updates accurate participant case management files, intake assessments, referral logs, and outcome metrics in compliance with LHA standards, HUD/EOHLC regulations, and data privacy policies.
• Welcomes new residents, introduces LHA supportive services, and conducts proactive outreach using newsletters, flyers, social media, and community meetings.
• Performs intake and comprehensive needs assessments with residents to identify service gaps in areas such as employment, education, financial management, healthcare, mental health, childcare, and senior/disability support.
• Provides client-centered case management, goal-setting, advocacy, and direct referrals to local public and private community agencies.
• Assists residents in identifying eligibility and submitting applications for public benefits, including Mass Health, Medicaid, SNAP, WIC, Social Security/SSDI, PFML, unemployment, and childcare vouchers.
• Networks with community agencies, employers, job training programs, educational institutions, and healthcare providers to build strategic partnerships that expand job opportunities and enhance supportive service delivery for residents.
• Coordinates and hosts educational workshops and events tailored to resident needs, including financial management, home ownership, nutrition, self-care, and job fairs.
• Plans and hosts social and community-building events (e.g., coffee hours, ice cream socials, sports watch parties, and self-care workshops) to foster inclusion and resident engagement.
• Identifies residents at risk of lease violation or eviction and connects them with supportive resources, financial management counseling, and third-party mediation services to assist in preserving tenancy.
• Assists in resident safety tasks, such as distributing emergency contact forms, sharing seasonal safety tips, and coordinating support services for residents affected by emergency displacements or crises.
• Adheres strictly to LHA ethical standards, maintaining clear professional boundaries and avoiding conflicts of interest or intimate/personal relationships with residents.
• Effective and respectful communication and interactions with other employees, supervisors, individuals from other organizations, residents, and the general public.
• Performs other related duties as may be required.

• Bachelor's degree in Social Work, Human Services, Psychology, Public…