Director, Product and Solutions Management – Agentic Services

Position Summary

Director, Product and Solutions Management – Agentic Services. You will pioneer the future of AI in healthcare by leading the evolution of Tom Services, a cutting‑edge agentic AI offering designed to revolutionize access to primary care. You will sit at the intersection of clinical excellence, artificial intelligence, and user experience, overseeing a high‑performing team responsible for the entire product lifecycle—from MVPs to robust, multi‑agent systems.

• Strategic Vision & AI Innovation
  • Develop and deliver compelling business cases for new AI agents and services.
  • Define MVPs and iteratively evolve services as new data, skills, and LLM capabilities become available.
  • Collaborate with the clinical team to create mid‑term (2‑3 year), quarterly and annual roadmaps and vet them with prospects, buyers, and primary care users.
  • Identify future needs for product roadmap prioritization.
• Product Execution & Lifecycle Mastery
  • Create comprehensive requirements for new Tom Services and Agents throughout the product lifecycle.
  • Develop, document, and continuously refine the services‑development process for rapid, high‑quality deployment.
  • Partner with clinical, prompt engineering, UX, and software engineering teams on prompting and engineering.
  • Define service definitions and success criteria; monitor service performance during betas and production and make real‑time adjustments.
• Quality, Testing & Collaboration
  • Champion testing across internal, patient, simulant, and beta channels to exceed acceptance criteria.
  • Present Tom Services at highly technical solutioning sessions.
  • Work closely with the UX, marketing and implementation teams on documentation, packaging, and training materials.
• People Leadership & Culture
  • Coach, mentor, and motivate a team of product managers and advanced individual contributors.
  • Foster a culture of customer value, continuous improvement, and safety.
  • Manage resource allocation, budgeting, staffing, goal setting, 1‑on‑1 check‑ins, and career development.

• Education:
  
  Bachelor’s Degree in a technology or business‑related field, or equivalent experience.
• Experience:
  
  12+ years in product management and data‑tools, with at least 3+ years in healthcare; 5+ years successfully leading high‑performing teams.
• Technical Acumen:
  Comprehensive knowledge of platform technologies, LLMs, prompt engineering, software architectures, APIs, integration techniques, and data management.
• Analytical Prowess:
  Strong critical‑thinking skills to interpret complex information, identify opportunities and implement strategic solutions.
• Communication:
  Elite presentation skills and the ability to translate complex AI and technical concepts into audience‑appropriate narratives.
• Execution:
  Proven ability to deliver exceptional results in a dynamic, fast‑paced environment with strategic decision latitude.

• Deep experience in Agile development methodology.
• Experience with SaaS delivery models.
• Prior work with Conversational AI, prompt engineering, and LLMs.
• Advanced understanding of complex Product Life Cycle management.

The hiring range for this position is $–$. In addition to the base salary, the role may qualify for performance‑based incentive and/or equity, subject to company performance and individual achievement.

• Medical, Vision and Dental Plans
• Tax‑Advantaged Savings Accounts (FSA & HSA)
• Life and Disability Insurance
• Paid Time Off (PTO, Sick Time, Paid Leave, Volunteer & Wellness Days)
• Employee Assistance Program
• 401(k) with company match
• Employee Resource Groups
• Employee Discount Program
• Learning and Development Opportunities

Based in Cambridge, MA – Hybrid (3 times per week). Full‑time.

If this role is identified as member‑facing, proof of vaccination will be required as a condition of employment.

Lumeris is an EEO/AA employer M/F/V/D.

The job description describes the general nature and level of work performed by this position and is not intended to be an exhaustive list of all responsibilities, duties and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job duties and responsibilities.