Driver Coordinator & Dispatcher

Driver Coordinator & Dispatcher

Duties and responsibilities:

• Manage and coordinate chauffeurs/vehicles
• Update and record the daily task details for vehicles
• Assign resource for vehicle application
• Cooperate with Buyer transport team for vehicle support
• Solve any chauffeur or vehicle related problems
• Output vehicle monthly reports as company requirement
• The dispatcher should be skilled using in MR.CAR system to dispatch vehicle
• Keep skilled communication to solve passenger complaint and feedback on time
• Other additional requirement if needed
• Attendance:
  The dispatcher has to be present at designated working place and sign in the attendance system (Punch Card / Fingerprint Device will be provided by Buyer. Failing to sign in the attendance system in time shall be considered as absence and service charge shall be adjusted accordingly.)
• 24/7 available
• To prepare on driver monthly OT and daily Per Diem
• Provide supervision on spot within if needed on driver performance
• Ensure car hygiene and perform car inspection before delivery

Client and Employee Relations:

• Provide schedules, customer request, service maintenance and communication for external parties
• Communicate with client to ensure operation's and company's needs are met
• Scheduling drivers to make freight deliveries or collect shipments and packages
• Maintaining records of dispatched calls, driver routes, route changes, as well as delivery and pickup times
• Reviewing drivers logs, including dispatched calls and arrival times
• Training new drivers, and establishing procedures for employee performance evaluations
• Coordinate with HR department for source of applications
• Logging customer shipping schedules and complaints
• And others tanks assigned line manager

Education Knowledge and Requirements:

• Bachelor degree or above, major in management, or computer science is preferred.
• English as working languages (Chinese speaking is preferred)
• Strong interpersonal skills and communication skills are required.
• Have pursuits and dreams, and recognize the culture of dedication.