Clerical Supervisor 1 - Berks County Assistance Office

As a Clerical Supervisor 1 with the Department of Human Services (DHS), you will help lead office staff and maintain high-quality customer service at the Berks County Assistance Office (CAO). This position gives you the opportunity to coach and support clerical staff as they complete important daily tasks. Your guidance will help the unit stay organized, efficient, and ready to serve the public.

Join a team that values leadership, clarity, and steady performance.

This role focuses on supervising clerical staff, organizing daily tasks and supporting essential office operations. You will help maintain accuracy, efficiency and clear communication within the clerical unit. As a Clerical Supervisor 1, you will perform the following duties:

• Work Planning: Plan and distribute assignments to clerical staff
• Policy Guidance: Explain procedures, demonstrate equipment use, and clarify office policies
• Document Review: Check completed work for accuracy, completeness, and timeliness
• Staff Support: Provide guidance and conduct individual conferences, unit meetings, and performance reviews
• Attendance Oversight: Monitor time records and approve or disapprove leave based on operational needs
• Operational Assistance: Prepare reports and assist with equipment troubleshooting and office functions

Interested in learning more? Additional details regarding this position can be found in the position description.

Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

• Full-time employment, 37.5 hours per week
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch. This may change based on operational needs.
• Overtime and travel as needed
• Telework: This position may be eligible to telework part time, after completion of the probationary period. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Reading.
  
  The ability to telework is subject to change at any time.
• Work Conditions:Assigned duties are performed in a controlled office environment. In counties with district offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration);
  or
• One year of moderately complex clerical experience;
  or
• An equivalent combination of experience and training.

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• Hiring preference for this vacancy may be given to candidates who live within Berks County. If no eligible candidates who live within Berks County apply for this position, candidates who reside in other counties may be considered.
• You must be able to perform essential job functions.

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
• You must pass a background investigation.

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to (Use the "Apply for this Job" box below). and click on Veterans.

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability,…