Clerical Assistant 2; LIHEAP; Philadelphia County Assistance Office

THE POSITION

The Department of Human Services is seeking a Clerical Assistant 2 who enjoys helping others and keeping information organized. This role offers a chance to support clients as they navigate important services. You will join a team that values accuracy, communication, and teamwork. Step into a position where your skills make a meaningful difference every day.

The Department of Human Services is seeking a Clerical Assistant 2 who enjoys helping others and keeping information organized. This role offers a chance to support clients as they navigate important services. You will join a team that values accuracy, communication, and teamwork. Step into a position where your skills make a meaningful difference every day.

This position provides essential clerical support that keeps daily operations running smoothly while helping clients and staff obtain the information they need. As a Clerical Assistant 2, you will perform the following duties:

• Telephone Support:
  Answer telephone inquiries and provide helpful information to guide clients
• Information Handling:
  Receive, review, process, log, and transfer written or verbal information
• Record Management:
  Collect, sort, retrieve, and purge records and correspondence from files
• Data Entry:
  Interpret documents, analyze computer screens, and complete data entry tasks
• Clerical Duties:
  Prepare reports, draft general correspondence, and operate office equipment

Interested in learning more? Additional details regarding this position can be found in the position description.

• Full-time, seasonal employment, 37.5 hours per week.
  • This is a full time, seasonal position that typically runs for 6-8 months during the fall and winter seasons to assist clients in the process of applying for heating assistance.
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 1-hour lunch.
• Travel and overtime as needed.
• Work Conditions:
  Assigned duties are performed in a controlled office environment. In counties with District Offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language.
• Telework:
  This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Philadelphia, PA.
  
  The ability to telework is subject to change at any time.
• Salary:
  Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting hourly rate of $18.83 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Graduation from high school; or
• An equivalent combination of experience and training.

• You must meet the PA residency require men t. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
• You must pass a background investigation.

• Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to (Use the "Apply for this Job" box below). and click on Veterans.

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due…