Membership Services Representative

The Membership Services Representative (MSR) is the first point of contact for YMCA members and visitors, providing excellent customer service and support for all membership-related activities. The MSR ensures a welcoming, safe, and positive environment that reflects the YMCA’s mission and core values of Caring, Honesty, Respect, and Responsibility.

Key Responsibilities:

Greet members and visitors warmly and provide excellent customer service.

Assist with membership sign-ups, renewals, and account management.

Provide information about YMCA programs, schedules, and facility use.

Handle payments, check-ins, and membership-related inquiries efficiently and accurately.

Manage member concerns or complaints in a professional and courteous manner.

Maintain a clean, organized, and safe front desk and lobby area.

Support YMCA programs and events as needed, including administrative assistance.

Uphold YMCA core values and model a positive, welcoming environment for all participants.

Collaborate with team members to ensure smooth operations and a high-quality member experience.

Physical Requirements:

Ability to remain on feet for extended periods while greeting and assisting members.

Sufficient visual and auditory ability to interact with members and operate front desk systems.

Basic mobility to move around the facility and assist with program or administrative needs.

Dress Code & Professional Appearance:

Maintain a professional appearance that aligns with YMCA values.

Follow any specific uniform or dress code requirements established by the facility.

Education & Experience:

High school diploma or equivalent preferred.

Previous customer service or administrative experience is beneficial.

Skills &

Competencies:

Excellent communication and interpersonal skills.

Strong organizational and multitasking abilities.

Ability to remain calm, professional, and courteous in high-traffic or challenging situations.

Attention to detail and accuracy in handling payments, data entry, and member accounts.

Team-oriented mindset with the ability to collaborate effectively with colleagues.

Commitment to YMCA core values:
Caring, Honesty, Respect, and Responsibility.

Basic computer skills to operate membership systems and process transactions.

Commitment:

Dedication to providing a welcoming and inclusive environment for all members and guests.

Willingness to support YMCA programs, events, and initiatives as needed.
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