IT Support Specialist

Role Overview

The IT Support Specialist role is responsible for providing a successful and secure end-to-end solution for technology requests and for incoming issues from the Gaudenzia workforce and technology infrastructure, while ensuring Gaudenzia's assets remain secure and compliant throughout their lifecycle with technical and regulatory requirements. As a member of the IT Team, this position will interact daily with employees, IT infrastructure, endpoint technology, as well as their IT functions, to deliver excellent IT services.

Responsibilities may include desktop support operations, configuring, installing, troubleshooting, and maintaining MS Windows operating systems in a large network environment, managing customer service requests, fulfilling requests and resolving incidents within a timely fashion, responding to alerts and escalations, and working with user and IT support groups to come up with strategic solutions to recurring problems.

This role requires someone who is outgoing, has excellent communications skills, enjoys working as part of a team, can successfully multi-task, is technically inclined, and thrives solving technical issues in a timely manner.

• 2+ years' experience working in an IT support function
• Extensive experience with Windows and mobile technologies
• Experience supporting Microsoft Office and Exchange/Outlook
• Computer imaging

• Competitive Pay
• Excellent Benefits
• On The Job Training
• Upward mobility
• Educational assistance