Director, End to End Systems Integration; Hybrid

Director, End-to-End Systems Integration

Primary Responsibilities:

Strategic Alignment & Integration Governance

• Own the strategy and operational framework for GCS-facing end-to-end systems integrations.
• Partner with business system owners, IT, and SMEs to align integration priorities with business process needs, system roadmaps, and operational risk.
• Support governance for integration dependencies, enhancements, upgrades, and lifecycle management.
• Ensure integration approaches align with enterprise architecture, data flow standards, and validation expectations.

• Oversee monitoring of critical integrations, including proactive issue detection, exception handling, and escalation.
• Define, track, and report integration KPIs and incident trends with IT support teams.
• Coordinate triage and resolution of integration defects/failures with IT, vendors, and business system owners.
• Provide visibility via dashboards, status reporting, and management reviews.

• Act as connector between GCS business teams, IT, and Business System Owners.
• Translate between technical issues and business impact, and between business needs and technical requirements.
• Partner with SMEs on functional requirements, data mapping, exception handling, and operational support.
• Coordinate with vendors on interface changes, upgrades, testing, and production support.

• Improve robustness, reliability, scalability; reduce manual intervention and simplify architecture.
• Lead/support root cause analysis and corrective/preventive actions.
• Plan future-state integration capabilities and resilience.

• Assess, test, and implement integration changes with appropriate controls and documentation.
• Support release planning, cutover readiness, and hypercare.
• Ensure compliance with applicable GxP, validation, and data integrity requirements.

• Bachelor’s degree in Supply Chain, Computer Science, Information Technology, Engineering, Life Sciences, or related field.

• 10+ years progressive experience in pharma/biotech/supply chain/IT or related.
• 5+ years supporting complex SAP integrations/interface operations or digital initiatives.
• Experience with SAP integrations, IRT/RTSM, Veeva, and external vendor interfaces in a regulated environment.

• Strong SAP Supply Chain Management understanding.
• Integration platforms:
  Open Text, Informatica, SAP BTP.
• Define/track KPIs and service metrics for digital health/performance.
• Familiarity with validation, change control, SDLC, and GxP in regulated environments.

• Influence stakeholders without direct line authority.
• Strong stakeholder management, communication, and issue resolution.
• Translate business needs to technical implementation considerations.

• Master’s/MBA.
• Dashboarding/service reporting or integration observability tools.
• Exposure to clinical supply chain/clinical operations/pharma manufacturing systems.
• PM/ITSM/systems integration certifications.

• Clinical Supply Chain Management;
  Clinical Trial Management;
  Cross-Functional Leadership;
  Data Analysis;
  Decision Making; IT Process Improvement;
  Project Strategy;
  Regulatory Compliance;
  Results-Oriented;
  Risk Management; SAP Development; SAP Management;
  Strategic Planning/Thinking;
  System Integration.

• Dashboarding/service reporting/observability tools; clinical supply chain/operations/manufacturing systems exposure; relevant certifications.