Sergeant

overview

join us at sesame place and help bring joy, excitement, and lasting memories to people from around the world. We’re seeking enthusiastic, dedicated, and hard‑working individuals to become our ambassadors and play an important part on our incredible team.

• lead the security team through daily operations of the park during both operating and non‑operating hours, ensuring a safe atmosphere for employees and guests.
• balance security/law enforcement practices with safety functions, including medical response procedures, fire prevention, and incident management.
• direct personnel involved in establishing and maintaining park security and property protection programs.
• supervise more than 36 security officers during an assigned shift.
• represent seaworld positively by displaying a high level of energy and commitment to quality.
• establish operational procedures for guarding, patrolling property, monitoring personnel with classified information, and investigating accidents and criminal acts.
• consult with management to formulate policies, determine program needs, and coordinate programs with park activities.
• consult with local government to coordinate park activities with law‑enforcement agencies.
• track hours worked, report labor expenses, and oversee area budget.
• carry out supervisory responsibilities: interview, hire, train, plan, assign, direct work, appraise performance, reward, discipline team members, and resolve complaints.
• ensure excellent customer service by responding to customer requirements, expectations, and needs.
• perform other duties as assigned.

• minimum age 18 years.
• valid driver’s license (out‑of‑state residents, students, active military and their dependents must provide a dmv report copy).
• c.p.r., first aid, and guard card certifications.
• 3–5 years of related experience and/or training, or an equivalent combination of education and experience.
• ability to obtain a firearms permit.
• strong written and verbal communication skills.
• capable of handling multiple tasks in a fast‑paced work environment.
• ability to stand, walk, and lift up to 50 lbs. For extended periods.
• associate’s degree from a two‑year college or technical school preferred.
• resume required at application.

• paid time off
• complimentary park tickets and passes
• discounts on food and merchandise
• medical, dental, and vision insurance
• 401(k) retirement plan
• voluntary insurance (life, disability)
• tuition reimbursement
• dependent and health‑care flexible spending accounts
• employee assistance program and legal assistance plan

eeo employer: seaworld parks & entertainment is an equal opportunity employer. All applicants will be considered without regard to age, race, color, religion, gender, national origin, sexual orientation, gender identity or expression, disability or covered veteran status.