Hospitality Manager

Hospitality Manager (Care Home)

Location:

Lowestoft, Suffolk
Salary: £35,000 per year
Type:
Permanent, Salaried
Important:
Sponsorship is not available for this role. Candidates must have the right to work in the UK.

About the Role
We are seeking a Hospitality Manager to join a friendly, family-oriented care home in Lowestoft. In this hands-on role, you will use your people management and communication skills to deliver an outstanding experience for residents. You will oversee all hospitality operations, including food service, activities, housekeeping, and maintenance, ensuring the highest standards are maintained.

Key Duties and Responsibilities

Deliver exceptional resident experiences, aligned with values of compassion, empathy, and transparency
Lead and support hospitality staff, fostering a positive work environment and teamwork
Oversee food service operations, working closely with the chef to ensure quality meals on time
Develop and manage engaging activities promoting residents’ interests, wellbeing, and fun
Maintain high cleanliness and first-impression standards throughout the facility
Manage maintenance issues to ensure the facility remains in excellent condition
Control the hospitality budget, meet targets, and manage costs effectively
Build strong relationships with residents, families, and staff to enhance community engagement
Ensure staff are well-trained and compliant with health, safety, and employment regulations
Maintain thorough records and uphold regulatory standards

Skills and Attributes

Previous hospitality management experience, ideally in a care home, hotel, or similar environment
Excellent communication, motivational, and people skills
Genuine interest in engaging residents and families
Strong organisational skills and effective time management
Hands-on approach with a passion for delivering excellent hospitalityBenefits

Comprehensive induction and ongoing training
Opportunities for career development and progression
Employee Assistance Programme
Blue Light Card Scheme (enrolment fee reimbursed)
Loyalty bonus: accrue up to 5 additional holiday days depending on length of service
Full DBS disclosure paid

To Apply:

For more information or to apply, please contact:
Emma Brown
(phone number removed) – Option 2 for healthcare
(url removed)