Business Office Manager - Club at Raider Ranch

Business Office Manager

Help lead the business operations behind an exceptional senior living experience.

We're looking for an organized, proactive, and service-minded Business Office Manager to oversee key financial, payroll, HR administrative, and business office functions at [Community Name].

This is an important operational role that works closely with the Executive Director and community leadership team while also serving as a trusted resource for residents, families, employees, vendors, and corporate partners.

If you're comfortable balancing numbers, people, deadlines, and competing priorities - and you take pride in keeping the business side of an operation running smoothly - we'd love to meet you.

About the Opportunity

The Business Office Manager plays a critical role in the financial and operational success of the community.

Partnering closely with the Executive Director, department leaders, corporate accounting, Human Resources, and operational support teams, you'll help ensure business office processes are accurate, organized, timely, and aligned with company standards.

You'll oversee responsibilities including resident billing, collections, payroll administration, accounts payable, employee records, onboarding support, financial documentation, and daily office operations while maintaining a welcoming, professional, and resident-focused environment.

This role is ideal for someone who enjoys being at the center of an operation and can move confidently between financial responsibilities, employee support, resident and family communication, and day-to-day problem solving.

What You'll Own

• Coordinate resident billing, collections, accounts payable, deposits, and general business office functions
• Maintain accurate resident census changes, including move-ins, move-outs, transfers, and level-of-care updates
• Process deposits and maintain complete supporting documentation
• Reconcile vendor accounts and assist with resolving account discrepancies
• Maintain accurate resident, vendor, financial, and operational records
• Support budget reviews, reporting processes, and other financial documentation
• Partner with corporate accounting to ensure accurate and timely financial processes
• Professionally assist residents and families with billing questions, account balances, and collections conversations

• Review employee timecards for accuracy and support payroll administration
• Maintain organized and confidential employee and personnel records
• Support new-hire paperwork, onboarding, benefits documentation, and employee administrative processes
• Partner with Human Resources and community leadership on employee documentation and business-office needs
• Support recruiting coordination and interview scheduling as needed
• Help ensure required employee records and documentation remain current and complete

• Serve as a trusted administrative partner to the Executive Director and department leaders
• Assist residents, families, employees, vendors, and visitors with questions and administrative needs
• Provide front-office coverage and support when needed
• Assist with community tours, resident interactions, and special events as appropriate
• Maintain office supplies and ensure the business office is organized and operationally ready
• Communicate effectively across departments to help keep community priorities moving
• Maintain confidentiality and professionalism when handling sensitive resident, employee, and business information
• Participate in the Manager on Duty rotation and support community operations or urgent needs as assigned

What Success Looks Like

• Resident billing, payroll, accounts payable, and administrative processes are completed accurately and on time
• Financial records, reconciliations, employee files, and supporting documentation are organized and current
• Residents and families receive clear, professional, and responsive support
• Employee onboarding and payroll processes run smoothly
• Business office deadlines are consistently met
• Community and corporate partners receive accurate information and strong follow-through
• The Executive Director can…