Program Assistant Part-Time

The Program Assistant provides support for the Neighborhood House program and Director of Emergency Assistance, handling inquiries, scheduling utility assistance appointments, processing applications, approving utility, rental and food voucher payments, and maintaining records per agency and licensing standards.

• Schedule appointments for utility assistance
• Review applications and ensure all forms and attachments are properly and accurately completed, signed, and dated
• Assist applicants in completing applications for utility assistance, rental assistance, and food vouchers
• Prepare reports for the utility grant, rental assistance, and food vouchers as requested
• Analyze, process and approve rental assistance applications under program policy guidelines
• Analyze, process and approve food vouchers under program policy guidelines
• Serve as the primary contact for all inquiries related to program information related to utility assistance, rental assistance, and food vouchers
• Ensure client and sensitive Agency information, files, and records are securely maintained
• Maintain the confidentiality of all client and Agency information
• Collect and enter pledges into the appropriate vendor database
• Assist the Director with reviewing and processing utility payments, financial-related invoices, and statements, and follow up as needed
• Assist with the preparation and submission of reports to funding sources, the local advisory committee, and applicable departments within Upbring
• Work closely with the Director of Emergency Assistance and program staff to ensure the program is operating effectively and efficiently, meeting the needs of the clients and operating in accordance with Agency and licensing standards, funding requirements, and other federal, state, and local regulatory requirements
• Work as a team player and exhibit professional behavior and a positive attitude with both internal and external clients that reflects positively on the Agency and is consistent with Agency policies and practices

• High School Diploma or equivalent
• Two (2) years of clerical or administrative experience
• Ability to build a positive rapport with people and strong customer service skills
• Strong people and interpersonal skills with the demonstrated ability to communicate professionally and interact with all levels of management in a clear and concise manner
• Ability to work independently with limited supervision; ability to take initiative
• Ability to work with different programs with varying requirements simultaneously, including making decisions
• Strong computer skills; high proficiency with Microsoft Word, Excel, and Outlook

• Associate's degree in Business Administration or closely related field
• Three (3) years of clerical or administrative experience
• Bilingual (fluent in Spanish written and conversational), highly preferred

• This position requires sitting and looking at and using a computer for long periods of time
• Position requires frequent standing and walking
• Lift, push, pull, move up to 25 lbs

Upbring is an Equal Employment Opportunity/AA Employer and does not discriminate on the basis of race, color, ancestry, religion, age, sex, sexual orientation, gender, pregnancy, marital status, national origin, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.