Bilingual Office Assistant Client Experience Coordinator

We are looking for a highly organized, warm, proactive team member to join our immigration law firm in a hybrid role that blends office support with client experience and follow-up
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This is not just a front desk job.

This role is for someone who can help keep the office running smoothly while also making sure clients feel cared for, guided, and never forgotten. You will help manage day-to-day office responsibilities, support the team with administrative tasks, and take ownership of proactive client follow-up so cases keep moving and communication stays strong.

At our firm, client experience matters. We want someone who is dependable, detail-oriented, professional, and genuinely cares about helping people during stressful moments in their lives.

You may be a great fit if you are someone who:

• Naturally follows up without being asked
• Likes keeping things organized and moving
• Communicates with empathy and confidence
• Is warm and professional, but also strong with structure
• Takes pride in helping clients feel calm, clear, and cared for
• Understands that details, follow-through, and client trust matter

If you are bilingual, organized, and passionate about helping people while keeping operations tight and professional, we would love to hear from you.