Medical Receptionist

The Medical Receptionist is the "face" of the company for all visitors. This position ensures all clerical duties are properly followed in accordance with clinical policies and procedures, ensuring patient confidentiality is upheld to clinic and HIPAA standards while fostering an environment that promotes patient comfort and trust.

• Welcomes and greets patients/clients/visitors in a manner that is helpful.
• Properly checks in all patients following the clinic procedures and HIPAA requirements.
• Verifies insurance and informs patients of any existing balances noted in the EMR systems a week prior to the patient's scheduled appointment.
• Obtains payment for in‑office visits and properly documents all financial transactions to adhere to clinic standards.
• Sets up approved patient payment arrangements; tracks and monitors all patient payment arrangements to ensure accuracy and full payment.
• Performs day‑to‑day administrative functions and general office duties including copying, filing, faxing, and data entry.
• Adheres to all clinic policies on safety and security; keeps computer system passwords strictly confidential.
• Adheres to privacy protocols in accordance with clinic policies and procedures and HIPAA requirements.
• Exercises problem‑solving and conflict resolution skills when handling patient complaints; refers complaints to appropriate designated personnel.
• Maintains patient waiting areas, office files, and front‑desk areas in an organized manner.
• Receives all incoming mail and packages and distributes to the appropriate personnel.
• Attends scheduled department staff and clinical meetings as instructed.
• Performs additional related duties as needed.

• Understand the importance of maintaining confidentiality and are able to uphold HIPAA and clinic policies.
• Exercise a high degree of diplomacy; provide excellent customer service and interpersonal communication.
• Employ basic math skills.
• Have intermediate computer knowledge.
• Possess intermediate to advanced phone skills and effectively relate via telephone and in‑person to better serve the clinic, patients, and clients.
• Have prior administrative or clerical experience in a clinical or community setting.
• Hold a High School Diploma; additional qualifications will be a plus.
• Have insurance knowledge.

• Operate computers, scanners, telephones, and additional office equipment.
• Work a full 10‑hour shift in an office medical setting beginning at 7:00 AM.
• Wear appropriate dress code attire in accordance with company policy and procedures.
• Be able to sit and stand for long periods of time.
• Lift minimal items with a maximum of 50 lbs.

• Choice of 3 medical plans.
• Choice of 2 dental plans.
• A Vision Plan.
• Life and accidental death & dismemberment (AD&D) insurance provided by the company.
• Options to increase Life and AD&D insurance for yourself and your family.
• Short‑Term Disability.
• Long‑Term Disability.
• Freshbenies (Telemedicine, Behavioral Health, medical bill auditing and redirection of medical care via Advocacy).
• Bi‑lingual preferred.

We are an Equal Opportunity Employer EEO AA M/F/Vet/Disability. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, sex, sexual orientation, protected veteran status or disability.