Administrative Program Coordinator

We are seeking a full‑time Program Assistant / Recruitment Specialist to join the NYAP team in Lubbock, TX.

Salary: $43,000–$48,000/yr (based on experience). Occasional weekend or evening availability may be required to attend community recruitment events.

The Program Assistant / Recruitment Specialist serves as the central operational hub and the front‑line brand ambassador for NYAP’s Lubbock office. In this hybrid role, you will provide high‑level administrative support to the Executive Director while actively driving the initial phases of the foster parent recruitment pipeline. Ideal candidates balance daily office operations and compliance tracking with an outgoing, proactive approach to community engagement and sourcing local event opportunities to expand NYAP's regional foster care footprint.

• Commitment to doing what is best for children, youth, and families.
• Excellent training and continuing education and development opportunities.
• Student loan repayment assistance, up to $1,200 per year.
• Medical, dental, and vision insurance for you and your family.
• 22 days off each year plus 11 paid holidays.
• Competitive salaries and benefits including a 401(k).
• Summer hours off (Friday afternoons).
• Tuition assistance.
• Work anniversary trips.
• Flexible hours.
• Mileage reimbursement.

• Frontline recruitment triage & community engagement.
• Serve as the immediate warm, professional first point of contact for all regional inbound inquiries from prospective foster parents.
• Conduct initial vetting and pre‑screening of prospective families against state licensing baselines, efficiently gathering data before transferring qualified leads to the Executive Director.
• Research, pitch, and book NYAP’s presence at community events, local fairs, faith‑based organizations, and civic gatherings across Region 1.
• Coordinate event registrations, secure vendor spots, manage promotional material inventories, and organize all outward‑facing logistical needs for the recruitment team.
• Assist with licensing & accreditation documentation for COA and state licensing/certification reviews.
• Monitor, update, and accurately file mandatory background check documentation, fingerprinting clearances, and annual training logs for all area foster parents.
• Support the Executive Director with data entry, file tracking, and basic documentation in NYAP’s Evolve EHR system and coordinate initial Medicaid system verifications.
• Conduct regular checks and maintain compliance regarding local office building and safety standards required for licensing.
• Manage daily agency correspondence, answer and route phone calls, greet visitors, and maintain a welcoming professional environment.
• Monitor and order office supplies, recruitment materials, and organizational collateral to ensure the team is continuously equipped.
• Perform other clerical and administrative duties as assigned by the Executive Director.

• High school diploma or equivalent required; associate or bachelor’s degree in business administration, human services, or a related field preferred.
• 1–3 years of experience in an administrative support, customer service, or data‑tracking role. Experience with in foster care, child welfare, or a non‑profit agency is a major plus.
• Exceptional organizational and multi‑tasking skills.
• Strong, empathetic verbal and written communication skills.
• High attention to detail and a commitment to strict confidentiality (HIPAA compliance).
• Capacity to work effectively with and be respectful and sensitive to persons from various cultures, socioeconomic, ethnic, religious, and racial backgrounds.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and ability to quickly learn and adapt to specialized databases, including Evolve EHR and state Medicaid tracking portals.

• Valid driver’s license.
• Reliable personal transportation.
• Good driving record.
• Minimum automobile insurance coverage of $100,000/$300,000 bodily injury liability.

An Equal Opportunity Employer, including disability/veterans.