Behavioral Health Office Administrator

Overview

Join Our Lubbock Downtown Behavioral Health Team. We are excited to announce an opening for a Behavioral Health Office Administrator at our Lubbock Downtown office. This position is an excellent opportunity for someone who is organized, professional, compassionate, and ready to support a team that provides essential behavioral health services to the community.

• Welcome and assist patients, families, providers, and visitors in a professional and compassionate manner.
• Manage front‑office operations, including scheduling, answering calls, listening to messages, and performing daily administrative workflows.
• Support patient intake, documentation, records management, and appointment coordination.
• Assist with insurance, referrals, authorizations, and other healthcare administrative processes.
• Maintain accurate and confidential patient information in accordance with privacy and compliance standards.
• Coordinate communication between clinical staff, patients, and internal departments.
• Help ensure the Lubbock Downtown office remains organized, efficient, and patient‑focused.
• Support leadership with administrative needs, reporting, and special projects as assigned.

• Professional, dependable, and highly organized.
• Compassionate and comfortable working in a behavioral health setting.
• Skilled in customer service, communication, and problem‑solving.
• Able to handle confidential information with care and discretion.
• Comfortable using office systems, electronic records, scheduling tools, and Microsoft Office or similar programs.
• Able to balance multiple priorities in a busy office environment.
• Experience in healthcare administration, behavioral health, medical office support, or front‑desk operations preferred.

This is an opportunity to be part of a growing behavioral health team in our Lubbock Downtown location. The right candidate will play an important role in supporting smooth office operations, helping patients feel welcome, and ensuring our clinical team has the administrative support needed to provide excellent care.