Eligibility Services Clerk Job Lubbock area,Texas USA,Administrative/Clerical

Job Title

Eligibility Services Clerk II (ES Clerk II)

Agency

Texas Health and Human Services Commission (HHSC)

Location

Lubbock, TX – 1716 Parkway Dr

Benefits

Our comprehensive benefits package includes 100% paid employee health insurance for full‑time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

Job Summary

Are you a highly motivated, compassionate, and dedicated individual looking to assist vulnerable Texans with food, medical care, cash assistance, and other social services? Join the HHSC Access and Eligibility Services (AES) division, a dynamic team that streamlines connection to services and promotes self‑sufficiency. Our staff thrive in fast‑paced, evolving environments, and we value respect, ownership, collaboration, and integrity.

Key Responsibilities

Open, sort, and distribute mail (incoming/outgoing, reports, documents, etc.).

Prepare and proofread correspondence, forms, and other documents such as letters, memos, travel or purchase vouchers.

Communicate with others internally or externally to provide, exchange, or verify information, answer inquiries, and resolve problems or complaints.

Maintain records, files, or logs (administrative, personnel, contract, correspondence, forms, documents), including filing, retrieving, or purging.

Batch forms prior to data entry, assemble materials into packets, screen, code or correct, and data‑enter documents.

Attend work on a regular, predictable schedule in accordance with agency leave policy and perform other duties as assigned.

Work occasional overtime, including weekends, as required by management.

Knowledge, Skills & Abilities (KSAs)

Knowledge of computers and internet usage.
Ability to listen to clients, elicit, relate, and evaluate information; interpret terms as needed.
Ability to complete required work within specified deadlines.
Ability to read, understand, and apply a variety of interrelated instructions, guidelines, regulations, and policies.
Ability to communicate verbally and in writing.
Ability to establish rapport with and relate to clients.
Ability to maintain effective working relationships with others.

Initial Screening Criteria

High School diploma or GED equivalent required.
Experience working in a professional customer service environment required.
Thirty (30) hours credit from an accredited college or university OR one (1) year of customer service work experience preferred.
Bilingual (English/Spanish) skills preferred.
Work experience using a computer for inquiry and data entry preferred.

Additional Information

This posting may be used to fill positions in other locations within the region, as vacancies occur. Field office regular hours are Monday‑Friday 8:00 am to 5:00 pm. Applicants selected for hire must pass a fingerprint criminal history background check and satisfy E‑Verify requirements.

Equal Opportunity

Texas law requires all employers to provide equal employment opportunities to individuals with disabilities. HHSC is an equal opportunity employer and encourages qualified individuals of all backgrounds to apply.

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