Regional Receptionist​/Switchboard Operator

Date:
Aug 4, 2026

Location:

LUBBOCK, TX

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

Explore more details on the Benefits of Working at HHS webpage.

• Functional
  
  Title:
  
  Regional Receptionist/Switchboard Operator
• Job Title:
  
  Administrative Asst II
• Agency:
  Health & Human Services Comm
• Department:
  Region 1 Administration
• Posting Number: 19616
• Closing Date: 08/18/2026
• Posting Audience:
  Internal and External
• Occupational Category:
  Business and Financial Operations
• Salary Range: $3,126.03 - $3,320.33
• Pay Frequency:
  Monthly
• Salary Group: TEXAS-A-11
• Shift: Day
• Additional Shift: Days (First)
• Telework:
  Not Eligible for Telework
• Travel:
  Up to 5%
• Regular/Temporary:
  Regular
• Full Time/Part Time:
  Full time
• FLSA Exempt/Non-Exempt:
  Nonexempt
• Job Location City: LUBBOCK
• Job Location Address: 6302 IOLA AVE
• MOS Codes: ,,,6046,15P,3F5X1,420A,42A,56M,68G,741X,8A200,AZ,LS,LSS,MC,PERS,PS,RP,SN

Serves as the receptionist and switchboard operator for Regional Administrative Services. Answers, places and routes calls. Answers routine questions and refers callers to appropriate resources. Greets clients and visitors, answers general questions and notifies staff of clients and visitors. Performs administrative or support work, may monitor requests and assign work tasks, sorts and routes mail, and assists with scheduling Regional Headquarters training rooms.

Works under moderate supervision with limited latitude for the use of initiative and independent judgment.

• Attends work on a regular and predictable schedule in accordance with agency leave policy.
• Greets clients and visitors, answers general questions, provides general information and may explain rules/procedures. Directs callers to proper staff (may involve notification to staff that the visitor has arrived.) (30%)
• Answers and routes calls. May refer callers or visitors to services or resources at other agencies or organizations. (30%)
• Performs administrative or support work for Regional Administrative Services (for example, but not limited to typing correspondence/documents, monitoring requests and assigning work tasks, tracking assignments, maintaining logs, completing forms/reports scheduling training rooms at regional headquarters.) (30%)
• Sorts incoming mail for Regional Headquarters office and prepares outgoing mail. (10%)

Valid Class C Texas Driver’s License.

• Knowledge of modern office practices, procedures, and office machines/equipment.
• Skill in the use of standard agency computer hardware and software such as Microsoft Office Suite.
• Skill in organizing and prioritizing workload.
• Skill in managing multiple priorities.
• Ability to establish and maintain effective working relationships with customers, staff, peers, management and external contacts
• Ability to communicate effectively orally and in writing.
• Ability to lift, push, pull and carry 30 lbs.

• High School diploma or GED is required. Experience in performing clerical related work such as receptionist and telephone switchboard operator. Ability to communicate effectively in writing as demonstrated in the application. Experience in computer usage including Microsoft Office Suite.

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Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas…