Front Desk Admin

About Stonebridge Behavioral Health

Stonebridge Behavioral Health, PA, is a rapidly growing and successful behavioral health company dedicated to providing essential psychological evaluation services to underserved communities across Texas. Since our founding in 2003, we have expanded to offices in San Antonio, Houston, Lubbock, and beyond, conducting mental health evaluations for children, adolescents, and adults in diverse settings, including child placing agencies and CPS offices.

At Stonebridge, we pride ourselves on our core values: integrity, empathy, professionalism, and collaboration. Every team member plays an invaluable role in fulfilling our mission to improve mental health outcomes through high-quality, timely evaluations and innovative approaches.

By joining our team, you are becoming part of a community-driven effort to make a meaningful impact in the lives of our clients and the communities we serve.

Department:
Front Office

Reports To:

Front Office Supervisor

Stonebridge Behavioral Health, PA, is a rapidly growing and successful behavioral health company dedicated to providing essential psychological evaluation services to underserved communities across Texas. Since our founding in 2003, we have expanded to offices in San Antonio, Houston, Lubbock, and beyond, conducting mental health evaluations for children, adolescents, and adults in diverse settings, including child placing agencies and CPS offices.

At Stonebridge, we pride ourselves on our core values: integrity, empathy, professionalism, and collaboration. Every team member plays an invaluable role in fulfilling our mission to improve mental health outcomes through high-quality, timely evaluations and innovative approaches.

By joining our team, you are becoming part of a community-driven effort to make a meaningful impact in the lives of our clients and the communities we serve.

The Front Desk Admin is responsible for managing front desk operations, providing administrative support, and ensuring a positive experience for both clients and providers. This position also incorporates Telemed responsibilities, ensuring the seamless coordination of telemedicine appointments while maintaining efficient front office operations. The Front Desk Admin serves as the first point of contact for visitors and callers, ensuring professionalism and excellent customer service.

• Greet and assist visitors and clients, creating a welcoming and professional environment.
• Answer and direct phone calls and emails, providing basic information and assisting with inquiries.
• Manage appointment scheduling and coordination for in-person and telemedicine visits.
• Handle mail, emails, and faxes, ensuring efficient document processing.
• Maintain office cleanliness and organization, ensuring a professional setting.
• Assist with administrative tasks, including filing, data entry, and record-keeping.
• Follow HIPAA regulations and company protocols to maintain patient confidentiality.
• Coordinate with other staff members to ensure smooth office operations.

• Manage telemedicine appointments, ensuring patients are properly scheduled and connected with healthcare providers.
• Join each telehealth appointment at the scheduled time and remain on the call until the clinician joins to ensure a smooth transition.
• Assist patients with check‑ins and registration for virtual appointments.
• Prep daily for upcoming telehealth sessions by reviewing and gathering any required client materials or documents.
• Facilitate clear and efficient communication between patients and providers.
• Maintain accurate patient records and ensure all documentation is completed correctly.
• Address patient inquiries and provide timely support via phone and email.

• Set up IVA (Integrated Visual and Auditory Continuous Performance Test) equipment for ADHD assessments, primarily for children.
• Guide clients through the IVA testing process, providing clear instructions and support.
• Monitor assessments, troubleshoot any issues, and promptly notify the clinician if assistance is needed.
• Ensure timely communication to clinicians once the assessment is complete.
• Clean up and properly store assessment equipment after each use.

• High school diploma or equivalent; equivalent experience may be considered
• Previous experience in a…