American Red Cross - Business Operations Office Volunteer - Lubbock, TX

Every single day, the American Red Cross helps people in emergencies. Whether it’s one displaced family, thousands of disaster victims, or providing care and comfort to an ill or injured service member or veteran or support to a military family member or providing blood to hospitals, our vital work is made possible by people like you. It is through the time and care of ordinary people that we can do extraordinary things.

Office Volunteers are responsible for greeting and providing information to clients, donors, volunteers. They help make visitors feel valued during their visits.

• Greet, welcome, and direct visitors.
• Maintain a friendly and positive attitude, ensuring that guests are given a quality experience at Red Cross facilities.
• Answer office telephone, providing information and/or forwarding calls to appropriate staff.
• Receive and process mail and deliver packages as needed.
• Assist with administrative tasks.

Volunteers typically serve one 4‑hour shift during the 8‑hour work day.

This position is best suited for someone who:

• Enjoys meeting new people and interacting with others.
• Is bilingual (Spanish & English speaking).
• Possesses excellent customer service skills.
• Is organized and comfortable multi‑tasking.

Approximately one week of training will be provided on how to direct and provide information to clients and guests.