Elections Call Center Representative

Job Description

These informative and friendly workers answer inbound calls from the general public and election workers. They provide information about voter eligibility, assist election workers with voting procedures and help voters locate polling locations. They route calls to appropriate staff members, identify and escalated priority issues, and track the nature of their calls. Training will be provided. Bilingual (English and Spanish) skilled workers are needed.

• Answer inbound calls from the public and election workers.
• Provide information about voter eligibility.
• Assist election workers with voting procedures.
• Help voters locate polling locations.
• Route calls to appropriate staff members.
• Identify and escalated priority issues.
• Track the nature of calls.

• Excellent written and oral communication skills.
• Ability to organize and alphabetize.
• Past experience in a call center, customer service, dispatcher, or elections processes or training preferred (not required).
• Must pass a criminal background check.
• Bilingual in English and Spanish.

Temporary/Seasonal position. Pay: $20.00 per hour.

Location:

5501 Airport Blvd, Austin, TX 78751. Department:
County Clerk - Elections Division. Criminal Background Check Required.

In accordance with Executive Order 14248, non-citizens are prohibited from participating in the administration of any Federal election, including access to election equipment, ballots, or related materials.