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Customer Success Lead - Player/Coach Tier 1 Accounts
Job in
Lubbock, Lubbock County, Texas, 79401, USA
Listed on 2026-06-07
Listing for:
Storyteller
Full Time
position Listed on 2026-06-07
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Account Manager
Job Description & How to Apply Below
A leading SaaS platform is seeking a Customer Success Lead to own key customer relationships and scale the Customer Success team. In this remote role, you will manage a portfolio of Tier 1 accounts and guide CSMs to enhance customer engagement and retention. You will collaborate closely with the Sales team to foster expansion opportunities and ensure customer satisfaction. Ideal candidates will possess strong leadership and commercial awareness, with a background in managing high-value SaaS accounts.
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