Guest Service

Guest Service Experience

Checks in guests and welcomes with a friendly smile. They complete the entry transaction accurately and efficiently, while assuring security, informing safety rules, upcoming activities and directing guests for a smooth and hassle free entry.

• "Welcome" all incoming guests in a friendly manner. (BIG SMILES)
• First impression of guest – greets then does needs assessment to properly inform and recommend the best promotional offerings.
• Answer multi-line telephone system, take accurate messages, direct telephone calls and respond to simple inquiries in a courteous manner.
• Operate computerized cash register to make change for guests and process currency transactions with efficiency and accuracy.
• Recommend accurate information on all special programs, activities and upcoming events and min of three per guest. Remain aware of all activities, events and safety rules.
• Monitor lawful entrance of guests.
• Report any misconduct of patrons and/or employees to management immediately. This includes stealing, damaging of games/property and drug/alcohol use.
• Provide assistance in party check out procedure as needed.
• Assist guests with special requests.
• Execute your role's guest service performance standards on a daily basis.
• Notice opportunities and take action to facilitate social interactions with families.
• Look for moments to surprise, engage guests with enthusiasm and go above and beyond using your own authentic personality.
• Communicate with GS supervisor to maintain front desk inventory and supplies.
• Perform other related duties as assigned.
• Responsible for general upkeep of entrance, exit and eating areas.

Position reports to: GS Supervisor and Team management.

Communication Skills, Currency Aptitude, Customer Service Skill, Phone Etiquette, Organization, Professionalism, Stress management

Prior cash register experience helpful.