Bilingual Call Center Representative

Position Summary

Perdue Brandon is a high-volume collection firm that offers a professional, yet casual environment. We are in search of a team member for our Collections Department to assist in the collection of delinquent fines and fee accounts through varying communication methods and possible suit preparation. We pay our Call Center Representatives a competitive wage of $15.00/hour.

• Receive high volume of inbound phone calls
• Make outbound calls to account owners
• Track correspondence sent, received or requiring further action in account management system
• Research owner contact information as needed
• Meet daily, weekly and monthly production objectives
• Be accountable for call quality, attendance, and adherence to work schedule results

• Previous Office Experience (Preferred)
• Experience in a law office, collections environment or tax office (Preferred)

• High School diploma or equivalent (Required)
• Some College (Preferred)
• Experience in customer service (Preferred)

• Strong oral and written communication skills
• Proficiency in Microsoft Office, specifically Word, Excel and Outlook
• Ability to meet deadlines, work under pressure and prioritize tasks
• Strict attention to detail
• Ability to work independently
• Strong proficiency at multi-tasking
• Punctuality and dependability

• Decision-making skills – ability to work independently and make decisions that balance the interests of the firm and the customer
• Conflict Resolution skills – customers can be difficult, and you need to respond to difficult behavior with diplomacy and tact
• Ability to work under pressure – candidates must demonstrate a healthy response to stressful situations
• Adaptability and Teamwork – ability to accept and implement coaching and feedback to achieve individual and team performance goals

• Sitting at a computer most of the day
• Utilizing a headset and being on the phone frequently
• On the job training
• Annual performance reviews