Senior Dispatcher Home Services Business

Position: Senior Dispatcher for Home Services Business
Benefits:
 401(k)
 401(k) matching
 Bonus based on performance
 Competitive salary
 Dental insurance
 Health insurance
 Opportunity for advancement
 Paid time off
 Training & development
 Vision insurance
 Leaky’s Plumbing & HVAC is growing, and we’re looking for an experienced Senior Dispatcher / Service Coordinator to help run our plumbing and HVAC service schedule.

 This is not an entry-level job.

 We need someone who has already worked in a home services office and understands how dispatch affects the whole day:

 The customer

 The technician

 The schedule

 The drive time

 The job type

 The profit of the job

 We believe in “dispatching for dollars.” That means getting the right technician to the right call at the right time, reducing wasted drive time, filling gaps in the schedule, and helping our techs run efficient, profitable calls.

 All applications are confidential.

 What You’ll Do

 Manage the daily plumbing and HVAC service schedule

 Dispatch technicians based on:

 Skill level

 Location

 Urgency

 Job type

 Opportunity

 Keep technicians moving efficiently throughout the day

 Adjust the schedule when jobs run long, cancel, or change

 Fill schedule gaps and help keep the board full

 Communicate clearly with customers, technicians, and managers

 Coordinate return visits, parts, estimates, and follow-up work

 Keep Service Titan updated with accurate customer and job information

 Classify calls correctly so the right tech is sent to the right job

 Help set clear payment and service expectations with customers

 Stay calm and in control when the day gets busy

 What We’re Looking For

 Prior dispatching or scheduling experience in a home services company is required

 Plumbing or HVAC office experience is strongly preferred

 Experience dispatching technicians for efficient, profitable service calls

 Service Titan experience strongly preferred (this is what we currently use)

 Housecall Pro, Jobber, Field Edge, or similar software experience is also helpful

 Strong communication and organization skills

 Able to make quick decisions during a busy service day

 Comfortable holding the schedule together when things change

 Highly organized and a little bit of a control freak in the best way

 This role is a good fit for someone who knows dispatch is not just answering phones and filling boxes on a calendar.

 A great dispatcher helps the whole company make money by keeping technicians productive, reducing wasted time, and making sure customers are taken care of.

 What’s in It for You

 Competitive pay

 Benefits

 401(k)

 Paid time off

 Stable, growing local
 company

 Schedule

 Monday–Friday

 Full-time

 40–44 hours per week