Part-Time ITM Specialist

Serve the members and staff of Alliance Credit Union with professional and courteous service. Serve as the liaison between the member and the credit union. Provide information on a full range of credit union products and services. Will assist in any escalated ITM situations that ITM representatives could encounter. Provide up-to-date policies and procedures when opening or closing accounts. Provide training for the Contact Center team on the ITM’s day to day operations.

Open online accounts for current or potential members. Be well versed with card services. Process card orders, blocks, and travel notices. Assess early detection of fraud. Perform and process daily inquiries for I-Pay Solutions. Process account funding or assist member(s) with payments utilizing Online Payment Portals. Provide account maintenance with IRA’s, share certificates, money markets, and share draft accounts as needed.

Provide moderate loan information and assist members with loan requests.

Assist with transactional services for members at the ITM and teller line with inquiries such as: deposits, withdrawals, money orders, wire requests, stop payment requests, bank checks and other requested services.