Customer Service Representative

Baze Insurance Agency is an independent insurance agency specializing in personal lines and commercial insurance solutions. We are committed to providing exceptional service to our clients while upholding the highest standards of professionalism, ethics, and care.

We are currently seeking a motivated and client-focused Customer Service Representative to join our team. This role is perfect for someone who thrives in a fast-paced environment, is detail-oriented, and has a passion for delivering excellent service.

The Customer Service Representative (CSR) will perform a variety of tasks to assist in the smooth operation of the agency. As a vital member of our team, you will be responsible for supporting both current and prospective clients by answering inquiries, processing data, and assisting with a range of administrative duties. The ideal candidate is highly organized, has excellent communication skills, and is committed to maintaining the highest standards of service.

• Answer phones and assist current and prospective clients with their insurance needs.
• Perform data entry in the Agency Management System and CRM (Customer Relationship Management) Software.
• Schedule appointments for personal insurance reviews and other client consultations.
• Assist with general office duties and tasks as directed by the agency.
• Provide outstanding customer service, ensuring all client interactions are professional, ethical, and efficient.

• Previous customer service experience, in the insurance industry is a plus.
• Strong organizational skills and attention to detail.
• Proficient in using computer systems, including CRM software, data entry, and email communication tools.
• Excellent written and verbal communication skills.
• Ethical, client-focused, and committed to delivering exceptional service.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• High school diploma or equivalent; further education or certifications in insurance is a plus.

At Baze Insurance Agency, we believe in fostering a supportive work environment where employees are empowered to succeed. We offer a competitive wage based on experience, 1-week paid vacation (after 1st year), paid major holidays, company bonuses, and profit-sharing
, along with opportunities for growth and advancement within the company.

Baze Insurance Agency is an equal opportunity employer. We look forward to hearing from you!