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Bilingual Member Experience Specialist

Job in Lubbock, Lubbock County, Texas, 79430, USA
Listing for: TEXAS TECH FEDERAL CREDIT UNION
Full Time position
Listed on 2026-08-08
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual
Salary/Wage Range or Industry Benchmark: 32000 - 42000 USD Yearly USD 32000.00 42000.00 YEAR
Job Description & How to Apply Below

Texas Tech Federal Credit Union is seeking a Service Center Agent who serves as the frontline for member inquiries and transactions, building trust and delivering a superior member experience. The role emphasizes accurate needs assessment, professional communication, and resolving routine questions across online and in-branch channels, with adherence to policies and confidentiality.

The SCA will support colleagues, stay current with procedures, and contribute to a positive, service-driven team

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