Member Services Representative

Gym Culture is looking for an energetic, professional, and people-focused Member Services Representative to join our team.

Our Member Services team is the face of Gym Culture and plays an essential role in the experience we provide our members and guests. This position goes far beyond checking members in at the front desk. We are looking for someone who enjoys connecting with people, takes pride in providing exceptional service, and is comfortable contributing to membership sales, retention, and the overall success of the club.

• Greet and assist members and guests with a friendly, professional attitude
• Provide an exceptional experience from the moment someone walks through our doors
• Answer phones and respond to membership questions and inquiries
• Give prospective members tours of the facility and confidently communicate Gym Culture's services, amenities, and membership options
• Assist with new memberships, renewals, account questions, and membership changes
• Help support membership retention by building relationships and identifying member needs
• Process transactions and assist with retail sales
• Maintain an organized, clean, and professional front desk and lobby environment
• Assist with member events, promotions, and community initiatives
• Communicate effectively with other departments to ensure members receive consistent, high-quality service
• Learn and confidently communicate Gym Culture policies, programs, services, and amenities
• Help identify opportunities to improve the member experience

The right person for this role is someone who is naturally welcoming and comfortable talking to people. You should be able to balance friendliness with professionalism and take initiative rather than waiting to be told what needs to be done.

• Excellent communication and interpersonal skills
• A friendly, confident, and professional demeanor
• Strong customer-service instincts
• Dependability and punctuality
• The ability to multitask and remain organized in a fast-paced environment
• Attention to detail and the ability to follow established processes
• Comfort with computers and learning new software
• A willingness to have conversations about memberships, services, and sales
• The ability to work both independently and as part of a team
• Previous experience in customer service, hospitality, retail, fitness, or sales is a plus

Gym Culture is a locally owned, full-service fitness facility in Lubbock, Texas. Our goal is to provide much more than a place to work out — we strive to create an exceptional fitness and wellness experience built around service, community, and relationships
.

Our team members are an important part of that experience. We hold ourselves to a high standard while maintaining a positive, team-oriented environment where employees are encouraged to grow, contribute ideas, and make a meaningful impact on our members.

If you're someone who loves working with people, takes pride in providing excellent service, and wants to be part of a growing local business, we'd love to hear from you.