Training Specialist

Major/Essential Functions

• Provide user support for Raider Success Hub including troubleshooting issues, answering inquiries, and collaborating with developmental partners for escalation.
• Provides support for ad hoc training requests, as needed.
• Facilitates training workshops in classroom, virtual (Zoom, Teams), and hybrid learning environments.
• Coordinates logistics for training events, including facility reservations and participant registration through Cornerstone.
• Contributes to the design and development of training curriculum, policies, and procedures that align with departmental priorities.
• Creates instructional aids and reference materials to reinforce learning and promote long-term knowledge retention.
• Reviews training materials for accessibility, recommends improvements, and remediates identified issues to ensure compliance with accessibility standards.
• Designs and administers course and instructor evaluations to assess effectiveness and inform continuous program improvement.
• Troubleshoots user and system issues in collaboration with the Raider Success Hub team via the help ticket system, ensuring timely resolution.
• Participates in user testing of Raider Success Hub enhancements to provide actionable feedback and build expertise on new system features.
• Builds and sustains strong collaborative relationships with campus partners to foster a positive and effective learning environment.
• Collaborates with staff to develop and distribute marketing materials that promote training services and initiatives for students, faculty, and staff.